ppWe are looking to strengthen our team of Customer Care Advisors in Torino. You are the first line of support to deal with all customer’s questions or requests in a speedy and qualitative manner. /p h3Your Responsibilities /h3 ul liYou are the primary contact for customers for all current affairs: offers, back orders, questions about invoices, complaints. /li liYou observe customer challenges and are solution driven. /li liYou collaborate and communicate constructively with all departments within TVH and stimulate colleagues from other departments to work together on a high customer satisfaction. /li liYou signal and report about bottlenecks within the assigned processes. /li liYou register and administrate client information, documentation, complaints and signals in the relevant systems in order to have an accurate and complete insight into the status of clients. /li /ul h3How To Succeed / Your Profile /h3 ul liYou have about 2-3 years experience in a customer oriented job. /li liYou have strong, customer oriented thinking and acting skills. /li liYou are solution driven and persistent. /li liYou have good organizational skills and you are able to set priorities. /li liYou are a teamplayer. /li liYou have a fluent knowledge of Italian, and you have a good conversational level in English. /li liWorking hours are 9am-1pm / 2pm-6pm, from Monday to Friday. /li /ul h3What's in it for you /h3 ul liA healthy work-life balance. /li liLots of support and an encouraging team of co-workers. /li liA people-centric culture where your fitness and mental well-being matter.



/li liOpportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses. /li /ul pFor the position of Customer Care Advisor, we offer a gross annual salary between €27.500 AND €32.000, depending on relevant experience, skills, responsibilities and qualifications. /p h3The Compensation Package Also Includes /h3 ul liHybrid working: upon completion of the initial training and mentoring period. /li /ul pRemuneration is determined in accordance with the applied Collective Labour Agreement (CCNL) Commercio Confcommercio and is applied consistently on the basis of clear, objective, gender-neutral and role-related criteria, including but not limited to relevant experience, skills, qualifications and performance. Any communicated pay range is indicative and reflects the segment appropriate for the level of responsibility and anticipated experience for the role. /p h3People are at our heart /h3 pTVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas. /p h3About TVH /h3 pTVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation. /p /p #J-18808-Ljbffr

📌 Customer Care Advisor (Settimo Torinese)
🏢 TVH
📍 Settimo Torinese