As a Software Technical Support Engineer , you will play a key role in validating, testing, and supporting the software used in additive manufacturing systems. You will work closely with the Customer Success, Engineering and R&D; teams , helping troubleshoot technical issues and ensuring our customers achieve optimal performance from our technologies.

Few examples of responsibilities: Perform software testing and validation on additive manufacturing software, ensuring correct functionality and performance. Execute hands-on robotic 3 D printing tests to validate toolpath planning, slicing processes, and printing quality on large-scale AM systems. Help technical support and field engineering teams in troubleshooting Level 2 software-related issues, occasionally interacting with customers.

Provide internal training and guidance to support teams to help them handle common Level 1 technical requests. Collaborate with R&D; and software teams to report bugs, suggest improvements,



and collect feedback from real production use. Ideal Background: Technical diploma (ITS) in Industrial Automation, Mechatronics, or a related technical field 1- 2 years of experience in a similar role within industrial automation or robotics sector.

Experience in Additive Manufacturing is a strong plus Basic knowledge of programming languages such as C++, C#, or Java Experience with industrial robots and basic knowledge of robot programming, preferably with KUKA, ABB or Universal Robots Valid driving license and own vehicle required Fluency in English is mandatory; Italian is a plus What we offer: Flexible working hours and smartworking Opportunity for career advancement Friendly, international and innovative work environment Continuous learning and development opportunities

📌 Software technical support (Paderno Dugnano)
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📍 Paderno Dugnano