KEY RESPONSIBILITIES

- Manage and support enterprise customer network services across Italy, including MPLS and Dedicated Internet Access (DIA) circuits.

- Provide Level 1 and Level 2 support for network incidents, outages, and service requests.

- Troubleshoot routing, connectivity, latency, packet loss, configuration, and network performance issues.

- Monitor network health using monitoring tools and proactively identify and resolve potential issues.

- Perform bandwidth utilization, traffic analysis, and circuit health assessments.

- Coordinate circuit installations, upgrades, relocations, terminations, and site migrations.

- Support customer router deployments, refreshes, and replacement activities.

- Liaise with telecom providers and vendors to ensure timely incident resolution and service delivery.

- Provide technical support and regular updates to customers regarding incidents and service requests.

- Collaborate with internal teams including Service Delivery, Operations, Sales, and Finance.

- Maintain accurate documentation of network configurations, circuits, routing, and service records.

- Participate in a 24/7 on-call support rotation.

REQUIRED EXPERIENCE

- Minimum

7 years of experience in enterprise networking, telecom support, or managed network services.

- Proven experience supporting MPLS, WAN, LAN, routing,



and enterprise connectivity services.

- Strong expertise in Cisco routing and switching technologies.

- Experience managing customer network devices and CPE routers.

- Experience supporting secure internet connectivity and firewall environments.

- Hands-on experience with network monitoring, traffic analysis, and performance optimization.

- Proven ability to troubleshoot complex network issues and perform root cause analysis.

- Experience managing telecom circuit lifecycle activities, including installations, upgrades, relocations, and decommissioning.

- Experience working with telecom providers, managed service providers, and enterprise customers.

- Familiarity with high-availability, business-critical network environments.

- Willingness to participate in a 24/7 on-call support rotation.

PREFERRED QUALIFICATIONS

- Experience supporting large-scale MPLS environments.

- Experience with router refresh, migration, or infrastructure upgrade projects.

- Knowledge of ITIL processes and service management best practices.

- Experience within the travel, aviation, or transportation industry is an advantage.

- Basic understanding of telecom vendor and contract management.

LANGUAGE REQUIREMENT

- Fluent Italian (Mandatory)

- Professional working proficiency in

English

📌 Senior Network Engineer (Roma)
🏢 Excis Compliance
📍 Roma