Operations and Experience Consultant - Parla Tours - Maternity Coverage

Location: Remote with reimbursed travel expenses for tour scouting and other work-related trips

Employment Type: 40 hours per week from mid-November 2026 to mid-March 2027

Reports to: Founder/Owner Katie Parla

About Parla Tours:

Parla Tours is a boutique tour company specializing in small group curated food and beverage experiences designed for travelers–not tourists. With a focus on personalized service, authentic experiences, and deep knowledge of Rome and Italy, we are committed to offering top-quality, unique tours. We are seeking a passionate and dedicated Operations and Experiences Manager to join our team and help guide the business toward growth, efficiency, and profitability.

Role Overview:

The OEC will play a crucial role in managing the daily operations of Parla Tours, ensuring smooth office management and improving operational efficiency. This position is responsible for managing our client relationships, overseeing customer service, and coordinating with our team of tour guides. You will be an integral part of our company’s long-term success, working collaboratively with the founder and the team.

Key Responsibilities:

Customer Relations & Office Management (Daily)

- Email Management: Oversee daily client communication, including responding to first contacts, reminders, travel agent requests, and client follow-ups during the booking process.
- Client Service: Maintain excellent customer service standards by managing client expectations through clear, prompt email communication.
- Hubspot CRM: Use Hubspot to track leads and manage customer information, payments and client invoicing, and sales; utilize Hubspot-Gmail integration for communication.
- Team Leadership: Coordinate internal communication,



especially with tour guides. Assign tours to guides.

Coordination & Administrative Tasks

- Accounting and Referrals: Track referral commissions and monthly guide refunds.
- Cooking Classes: Coordinate details and logistics for cooking lessons and any associated materials (menus, recipes, etc.).
- Emergency Contact: Serve as the primary point of contact for emergency emails on Sundays, handling only exceptional cases by phone.
- Special Site Bookings: Arrange bookings for rare or special tour sites, such as the Jewish Catacombs or Monte Testaccio. Make necessary restaurant bookings.
- Visual Content Creation: Use Canva to create PDFs, guides, menus, and other visual content as needed.

Non-Daily Responsibilities

- File & Documentation Management: Oversee the organization and updating of office documents and drive contents. Update office Wiki.

- Support Katie Parla and Parla Tours special projects such as facilitating VIP groups, development and logistics for tours outside Rome

Additional requirements:

- Skills: Strong organizational and leadership skills, proficiency in office management tools (e.g., Hubspot CRM, Google Drive, Canva, Zapier, ChatGPT, etc), and a solid understanding of financial management.
- Customer Service Focus: Excellent communication skills with a customer-centric mindset.
- Collaboration:



A team player who enjoys working closely with others and fostering a positive, supportive office environment.
- Marketing & Communications: Work alongside marketing experts and Katie Parla on specific projects aimed at promoting the Parla Tours brand, expanding the client base, and enhancing communication strategies. Develop marketing campaigns. Updates and December openings and other client-facing content for website and marketing emails

What We Offer:

- A dynamic and engaging work environment within a fast-growing tourism company.
- Opportunities to develop new skills and lead initiatives in a collaborative setting.
- Competitive salary with performance-based incentives.
- A chance to create meaningful travel experiences for visitors to Italy.

Compensation:

- €1,250 monthly with Partita IVA
- Objective and Key Results (OKR)-based incentives and bonuses

OKRs are incentives that are tied to measurable outcomes, giving you the opportunity to grow and develop professionally. By setting challenging, yet achievable goals, you’ll constantly improve your skills, expand your responsibilities, and gain greater autonomy, all while reaping the benefits of Parla Tours’ success!

Some examples may include

Increase day trip and excursion bookings by 30%

Premio: €250 for achieving a 30% increase in multi-day tour with respect to previous year’s corresponding quarter

Increase number of tours booked by each client

Bonus: Earn a €10 bonus for every client that books a second tour during the same trip

Increase Off-Season Bookings

Increase off-season(January through March) bookings by 25% with respect to previous calendar year through special offers and email marketing campaigns

Reward: A €250 bonus for achieving off-season sales goals.

📌 Operations and Experience Consultant (Italia)
🏢 Parla Tours
📍 Italia