Location Strategy: On-site (Lisbon, Portugal) Timeline: Urgent start dates welcomed Shift Pattern: 24/7 rotating schedule (40 hours per week, 8-hour daily shifts) Are you seeking to launch an exciting international career in the vibrant heart of Portugal? We are currently recruiting customer-minded candidates who speak fluent Italian to join our diverse, multicultural team based in Lisbon. Serving as the main connection point for Italian-speaking customers, you will handle a range of inquiries coming through phone, email, and instant messaging systems.

This position is ideal for flexible problem solvers who excel in a fast-paced, collaborative team environment.

Client Support: Address incoming inquiries from Italian customers via phone calls, emails, and live web chat using a polite, warm, and solution-focused approach.

Issue Troubleshooting: Investigate customer challenges to determine core issues and deliver quick, personalized solutions tailored to every specific situation.

Data Entry: Accurately document profile details, customer inquiries, resolution steps, and case notes inside enterprise CRM software. Consistently meet target operational goals, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT) goals.

Continuous Learning: Participate actively in ongoing training and coaching sessions to remain fully updated on product modifications, company guidelines, and service workflows.

Language Skills:



Native or advanced C1/C2 capability in Italian (written, spoken, and reading comprehension); operational English skills (minimum B2 level) for team dialogue, software navigation, and training programs. Complete readiness to work flexible, rotating 24/7 shift rotas. Physical presence and full-time availability to work on-site at our Lisbon office location.

Valid EU/EEA citizenship, an EU passport, or legal Portuguese work authorization. Plan A (Local Resident Package): Provides a gross monthly base salary of €1,262.33 (paid across 12 months) with self-managed housing. This choice is tailored for local Lisbon residents or applicants who plan to arrange their accommodation independently.

Plan B (Relocation Package): Provides a gross monthly base salary of €1,059.00 (paid across 12 months) combined with a private room in a shared company flat with utility bills (water, gas, electricity, high-speed internet) fully covered. This plan also includes complete airfare reimbursement after probation and free airport transfer, making it ideal for candidates relocating from abroad.

Perks & Benefits Clear internal promotion paths leading to quality assurance, corporate training, or team management roles.

Paid Onboarding: Detailed, comprehensive onboarding program that is 100% paid starting from your very first day. Complimentary private medical coverage after 6 months of employment, along with access to confidential counseling services.

📌 Experience Abroad: Italian Speaking Customer Support Representative in Lisbon! (Reggio Calabria)
🏢 Altro
📍 Reggio Calabria