Work Model: On-site (Lisbon office, Portugal) Immediate onboarding Schedule: Full-time (40 hours/week), rotating 8-hour shifts available 24/7 Looking to transition into an exciting new role in Portugal? Our Lisbon team is actively expanding its diverse workplace by bringing on Italian-speaking customer service representatives. In this role, you will act as the primary interface for Italian-speaking customers, handling incoming questions through telephone calls, emails, and real-time chat platforms.

We are searching for proactive problem solvers who excel within a dynamic, team-centered office environment.

Customer Interaction: Handle incoming calls, email inquiries, and live chat queries from Italian-speaking users in a polite, highly professional manner.

Issue Resolution: Assess customer difficulties, isolate the primary causes of issues, and deliver precise, tailored solutions.

Information Recording: Keep precise, detailed records of customer conversations, ticket statuses, and resolutions within our CRM software.

Continuous Learning: Participate in ongoing training sessions to stay up to date on software features, company guidelines, and operational procedures.

Language Skills: Native or C1/C2 fluency in Italian (both written and oral),



along with at least B2 English proficiency for internal team collaboration and software navigation. Full flexibility to work across a 24/7 rotating schedule.

Work Location: Ability to work on-site at our corporate office in Lisbon.

Work Authorization: EU/EEA citizenship, a valid EU passport, or a current Portuguese work permit.

Option A: Local Offer (For Lisbon Residents) Candidate-sourced living arrangements Best Suited For: Local residents or individuals organizing their own accommodation in Lisbon Option B: Relocation Offer (For Candidates Moving to Lisbon) Housing Included: Private bedroom in a shared company apartment, with basic utility expenses fully covered Travel Assistance: Inbound flight reimbursement following successful completion of the trial period, plus airport pickup service Best Suited For: Applicants relocating to Lisbon from international locations Perks &

Benefits Professional Growth: Defined pathways toward team leadership, quality assurance, or training roles.

Paid Training: Fully funded, comprehensive onboarding instruction program.

Health Support: Complimentary private health coverage after six months of service, alongside confidential mental health support services.

Local

Advantages

📌 Experience Abroad: Italian Speaking Customer Support Representative in Lisbon! (Campania)
🏢 Ignite
📍 Campania