Location: On-site (Lisbon, Portugal) Start Date: Immediate opening Hours: 40 hours per week (24/7 rotating 8-hour shifts) Are you eager to launch your professional journey in Portugal? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon. As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels.

Customer Support: Address incoming inquiries in fluent Italian via telephone, email, and live messaging with a polite, professional, and helpful tone. Identify customer issues, pinpoint the root causes of difficulties, and provide prompt, customized solutions. Record all case details, account updates, and troubleshooting steps accurately within our central CRM database.

Continuous Learning: Attend regular development programs to stay up to date on platform updates, company guidelines, and operational best practices.

Language Skills: Fluent C1/C2-level Italian, paired with at least B2-level English proficiency for software usage, internal communication, and training modules.

Flexibility: Full adaptability to work rotating shift rosters operating across a 24/7 schedule.

Work Location: Full-time,



on-site daily presence required at our modern Lisbon facility.

Option A: Local Contract (For Local Applicants) Gross Monthly Pay: €1,262.33 (distributed across 12 months) Housing Setup: Self-arranged private accommodation Best Suited For: Candidates already living in Lisbon or managing their housing arrangements independently Option B: Relocation Contract (For Candidates Relocating to Lisbon) Gross Monthly Pay: €1,059.00 (distributed across 12 months) Housing Provided: Private bedroom in a shared company flat with basic utility expenses fully paid Travel Support: Full reimbursement for inbound flight expenses after trial period completion, plus airport pickup service Benefits & Workplace Culture Paid Onboarding: Fully paid, comprehensive training program starting from your first day on the job. Inclusive corporate culture featuring company-sponsored social events, sports leagues, and team-building outings.

Health Benefits: Complimentary private health coverage after six months of employment, along with access to mental health support resources.

Enjoy

Lisbon's sunny weather, ocean views, rich cultural heritage, and active social scene. #

📌 Experience Abroad: Italian Speaking Customer Support Representative in Lisbon! (Basilicata)
🏢 Ignite
📍 Basilicata