As a Customer Resolution Agent, you deliver excellent support to Italian and international customers, owning inquiries, complaints, and service requests from receipt to resolution. You will collaborate with internal and external stakeholders to implement effective solutions and contribute to the Customer Resolution Group's operational excellence initiatives. You will maintain accurate case records and support data management, reporting, and audits, while contributing to cross-functional projects.

This role operates in a dynamic, international UPS environment with growth opportunities and hybrid work where applicable.

Permanent contract

Full-time

Dynamic international work environment

Opportunities for professional growth

Exposure to cross-functional teams and global stakeholders

Hybrid working opportunities

Manage customer inquiries, complaints, and service requests through multiple channels

Take ownership of cases from receipt to resolution with timely follow-up





Collaborate with internal departments and external stakeholders to identify and implement solutions

Maintain accurate records and case documentation in company systems

Perform administrative and operational support including data management, reporting, and auditing tasks

Support additional projects and business activities as required

Previous experience in customer service, shared services, or a similar customer-facing role

Strong problem-solving and organizational skills

Customer-focused mindset with a proactive approach

Excellent communication and interpersonal skills

Ability to manage multiple priorities in a fast-paced environment

Good knowledge of Microsoft Office applications

Excellent Italian and English, both written and spoken customer-focused proactive strong communication organizational skills

Microsoft Office

Customer Resolution Agent - Global Business Services (GBS) milano, lombardia, it

📌 Customer Resolution Agent - Global Business Services (Gbs) (Milano)
🏢 Altro
📍 Milano