In this role you help shape the SME onboarding and digital banking experience across ING’s international teams. You’ll analyze end-to-end SME processes, translate business needs into IT requirements, and collaborate with product, UX, risk, and operations to deliver frictionless activation. You drive digital onboarding improvements, data-driven decisions, and cross-functional execution to support the new business line’s targets. This is an opportunity to influence digital transformation in SME banking in a fast-paced, international context.Flexible Smart WorkingCompetitive base salary + bonusesHealth insurancePension fundTraining and development opportunitiesBirthday day off (#doyourbirthday)Spearhead digital banking solution implementation to improve SME client experienceLead digital warm onboarding from needs to macro-steps and subprocessesEngage with SME clients to gather insights and drive continuous improvementIdentify and implement process optimizations for operational efficiencyElicit requirements and translate IT impacts for development teamsAnalyze data to inform strategic decisions within SME bankingCollaborate with product Tribe, UX, Risk and Operations to design new functionalitiesBuild reports for department use and analyze dataEnsure cross-functional collaboration across Sales, Legal, Compliance, Privacy, Credit Risk, FinanceBachelor in economics or engineeringMinimum 2 years as a business analyst in financial services in an international environmentExperience with content management systemsExperience with digital onboarding processes and capabilitiesCreative mindset for new content conceptsData analysis mindset and fluencyStrong knowledge of retail and business bankingFluent in Italian and EnglishCollaborative across multifunctional teamsAnalytical thinkingExperience with IT projects across functionsContent management systemsData analysis and data fluencyBusiness Analyst Business Banking Digital Channels & Onboarding pavia, lombardia, it#J-18808-Ljbffr

📌 Business Analyst Business Banking Digital Channels & Onboarding (Bardi)
🏢 Ing Banking
📍 Bardi