Profilo
Adecco
Italia is currently recruiting, on behalf of a prestigious international
banking institution based in Rome, a Member Service Representative to join its
local team.
The successful candidate
will be responsible for delivering a high-quality service experience, building
strong and trusted relationships with customers and supporting them in
identifying the banking and financial solutions that best meet their current and
future needs.
The role combines
customer
service, relationship management, banking operations and a commercial approach
,
within a highly professional and international environment.
Key
Responsibilities
Deliver an
outstanding customer experience at every interaction, providing prompt,
professional and courteous assistance.
Build and strengthen
relationships with customers, gaining a clear understanding of their
financial needs through effective questioning and active listening.
Act as a trusted
advisor by presenting the features and benefits of banking products and
services that best meet customers' current and future requirements.
Verify customer
eligibility, support the onboarding process and assist with the opening of
new accounts.
Process and support
applications related to banking and lending products and services.
Investigate and
resolve issues concerning customer accounts and loans, ensuring timely
follow-up and keeping customers informed throughout the process.
Respond to telephone
inquiries, requests and written correspondence in a professional and
effective manner.
Maintain the highest
standards of confidentiality when handling customer and account
information.
Ensure compliance
with applicable banking regulations, internal policies and procedures.
Maintain awareness
of anti-money laundering requirements and promptly identify and report any
suspicious activity in accordance with established procedures.
Complete all
relevant compliance documentation and mandatory AML-related training.
Support
administrative, clerical and reception activities contributing to the
efficient operation of the Rome office.
Participate in




customer presentations, service activities and internal training
programmes.
Perform additional
responsibilities as required.
Requirements
University degree.
At least
2 years
of professional experience within a bank, financial institution or similar
financial services environment
.
Previous experience
with
retail banking products and services
is highly desirable.
Knowledge of
regulations relating to banking accounts, financial services,
confidentiality and lending, or a strong willingness to develop expertise
in these areas.
Good command of
Microsoft Office and ability to quickly learn new applications and digital
tools.
Fluency in both
English and Italian, written and spoken, is essential.
Responsabilità
Key Responsibilities
Deliver an outstanding customer experience at every interaction, providing prompt, professional and courteous assistance.
Build and strengthen relationships with customers, gaining a clear understanding of their financial needs through effective questioning and active listening.
Act as a trusted advisor by presenting the features and benefits of banking products and services that best meet customers' current and future requirements.
Verify customer eligibility, support the onboarding process and assist with the opening of new accounts.
Process and support applications related to banking and lending products and services.
Investigate and resolve issues concerning customer accounts and loans, ensuring timely follow-up and keeping customers informed throughout the process.
Respond to telephone inquiries, requests and written correspondence in a professional and effective manner.
Maintain the highest standards of confidentiality when handling customer and account information.




Ensure compliance with applicable banking regulations, internal policies and procedures.
Maintain awareness of anti-money laundering requirements and promptly identify and report any suspicious activity in accordance with established procedures.
Complete all relevant compliance documentation and mandatory AML-related training.
Support administrative, clerical and reception activities contributing to the efficient operation of the Rome office.
Participate in customer presentations, service activities and internal training programmes.
Perform additional responsibilities as required.
Skill e Professionalità
Skills and
Competencies
Strong customer
service and commercial orientation.
Excellent
interpersonal and communication skills.
Ability to establish
trusted and long-lasting customer relationships.
Strong
problem-solving skills and attention to detail.
Professionalism, tact and diplomacy.
High level of
confidentiality and discretion.
Ability to work
effectively in an international and multicultural environment.
Cultural awareness
and sensitivity when interacting with customers and colleagues from
different backgrounds.
Agevolazioni
Annual salary range: *********** €
Informazioni Aggiuntive
Work
Environment
Location:
Rome
Working model:
On-site
Standard office environment
This is an excellent
opportunity to join a
prestigious and highly structured international
banking environment
, taking on a customer-facing role with a strong focus
on relationship management, service excellence and financial solutions.
I candidati, nel rispetto del D.lgs. ********, D.lgs ******** e D.lgs ********, sono invitati a leggere l'informativa sulla privacy consultabile sotto il form di richiesta dati della pagina di candidatura (Regolamento UE n. ********).
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Adecco Italia S.p.A. (Aut. Min. Prot. N.****-SG del **********).

📌 Member Service Representative (Lazio)
🏢 Adecco
📍 Lazio