Operations Manager – Global Freight Forwarding & Execution_Relocation to India

Location: Florence, Italy (HQ Onboarding) Mumbai, India (Relocation)
Department: Global Operations & Supply Chain
Reporting To: Director of Operations, India
Contract Type: Full-time, Multiyear International Assignment (Renewable)

About the Role
The role of Operations Manager will oversee local and international freight execution. Following a structured onboarding period at our Global HQ in Florence, Italy, you will relocate to Mumbai to lead end-to-end Air & Ocean import/export operations, optimize logistics workflows, and manage local operational teams.

Key Responsibilities
Operational Leadership: Oversee daily Ocean & Air freight movements, ensuring high service levels, optimal transit times, and flawless execution from origin to destination.
Carrier & Vendor Management: Negotiate operational terms, allocate volume across ocean liners and airlines, and audit performance against service-level agreements (SLAs) with drayage, customs, and warehousing partners.
Process Standardization & Compliance: Implement local SOPs, enforce strict compliance with international transport regulations, customs requirements, and Incoterms 2020.
Escalation & Exception Management: Serve as the senior point of escalation to resolve supply chain disruptions, port congestion, routing issues, and operational bottlenecks.
Performance Metrics & Systems: Track operational KPIs (file profitability, dwell time,



carrier compliance) and maintain absolute data integrity within the TMS platform.

Onboarding & Relocation Structure
Phase 1: HQ Integration (Months 1–3 | Florence, Italy)
Immersive training on company operational systems, global control tower frameworks, standard operating procedures, and cross-functional alignment.
Phase 2: Operational Deployment (Month 4 Onward | Mumbai, India)
Relocate to Mumbai to take direct control of local logistics operations, manage ground teams, and drive operational efficiency.

Candidate Profile
Experience: 3–5 years in freight forwarding operations, station management, or international logistics execution (Air & Ocean required).
Languages: Professional fluency in Italian and English (required); working knowledge of Hindi is an asset.
Technical Expertise: Comprehensive knowledge of import/export documentation (HBL/MBL, AWB, Bill of Lading), customs clearance, Incoterms 2020, and transport management systems (TMS).
Mobility: Full commitment to execute a multi-year assignment in India. Full employment visa sponsorship provided.

What We Offer
Compensation: Competitive base salary
Relocation Package: Full flight support, initial temporary housing in Mumbai, relocation allowance, and corporate visa sponsorship.
Career Growth: Direct path toward international operational leadership roles within our global logistics network.

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