As Program Manager for Shipper Support, you will drive process improvement and operational excellence across the Shipper Support organization. You will translate frontline pain points into scalable programs by partnering with Product, Engineering, and Operations, acting as a bridge between operations and the business. Your work enables a more efficient, reliable support model for shippers globally while supporting Amazon’s growth and customer obsession. This role offers scope to influence end-to-end processes and share best practices across regions.Legga attentamente tutte le informazioni su questa occasione, quindi utilizzi il pulsante di candidatura sottostante per inviare il suo CV.base salary (listed)sign-on paymentstatutory benefitsregion-specific benefitspotential higher salary/level based on skills and experienceIdentify and lead process improvement initiatives to enhance shipper experience and reduce defectsCoach Shippers, Account Managers and Shipper Support Specialists to perform root cause analysis and solutionsPartner with Product,



Engineering and Operations to implement process and tool improvementsAnalyze contact drivers and operational data to prioritize opportunitiesDesign scalable processes, SOPs, and playbooks for consistency and qualityManage end-to-end lifecycle of improvements from problem ID to rolloutCreate leadership narratives and program updates (6-pagers, WBR/MBR)Develop metrics and reporting to quantify impact and ROIFacilitate knowledge transfer across regions to scale best practicesServe as subject matter expert on shipper support operations and escalation patternsExperience owning program strategy, end-to-end delivery, and communicating xysqume results to senior leadershipProgram management, logistics, operations, supply chain, or related backgroundAbility to build cross-functional partnerships and influence without direct reporting linesExperience in business process improvement; Lean or Six Sigma is a plusCross-functional collaborationAnalytical mindsetProcess improvementLean or Six Sigma (preferred)Data analysis and metricsSenior Program Manager, EU Shipper Support, Amazon Shipping pavia, lombardia, it#J-18808-Ljbffr

📌 Senior Program Manager, Eu Shipper Support, Amazon Shipping (Bardi)
🏢 Amazon
📍 Bardi