Job Description Nordson Packaging , a global leader i n precision dispensing, fluid management, and related technologies, is seeking a highly motivated and talented Technical Customer Engineer to join our team in Italy .brDi seguito troverà tutto ciò che deve sapere su questa occasione e sui requisiti richiesti ai candidati.brWe are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.brSummary of the role The Technical Customer Engineer is responsible for providing on-site technical support, installation, maintenance, and troubleshooting services to customers throughout the North-West Piedmont region of Italy.brWorking directly with customers, this role ensures the reliable operation and optimal performance of packaging equipment and systems, resolves technical issues efficiently, and delivers a high level of customer satisfaction.brThe position requires strong technical expertise, a customer-focused approach, and frequent travel within the assigned territory.brIn addition, the Technical Customer Engineer II collaborates closely with the Sales Team to identify service opportunities and contribute to the achievement of Service revenue and budget targets, supporting business growth and customer retention.brRole and Responsibilities Provide on-site technical support and service activities at customer locations throughout the North-West Piedmont region.brInstall, configure, maintain, and repair company equipment and systems according to established procedures.brDiagnose and resolve hardware, software, and system-related issues in a timely manner.brDocument service activities, maintenance actions, and technical findings in accordance with company requirements.brManage customer service requests and effectively prioritize activities to meet service commitments.brCollaborate closely with the Sales Team to identify service opportunities and achieve Service revenue and budget targets,



supporting business growth and customer satisfaction.brEstablish and maintain strong customer relationships through professional communication and high-quality service delivery.brProvide technical guidance and basic user training as needed.brEnsure compliance with safety regulations, quality standards, and company policies while performing field activities.brMaintain company tools, equipment, and service inventory in good working condition.brIdentify recurring issues and recommend improvements to enhance product performance and customer satisfaction.brSkills and Qualifications Electrician or electrical engineer or equivalent education and work experience ideally in the packaging industry.br3-5 years successful experience in industrial service or equipment installation is required.brExperience with PLC troubleshooting required.brStrong technical troubleshooting and analytical skills with the ability to diagnose and resolve complex equipment and system issues.brSolid understanding of electromechanical, electronic, computer, and network-based systems.brAbility to read, interpret, and apply technical documentation, manuals, and service procedures.brStrong customer service orientation with the ability to build and maintain effective customer relationships.brExcellent verbal and written communication skills both Italian and English Ability to work independently, manage multiple priorities, and make sound decisions in a fast-paced field environment.brStrong organizational and time management skills Proficiency in Microsoft Office applications, SAP C4C, and other service management and customer relationship management (CRM) tools.brAbility to collaborate effectively with cross-functional teams, including Technical Support, Engineering, Operations, and Sales.brAdaptability and willingness to learn new technologies, products,



and procedures.brAbility to identify service business opportunities while supporting customers in the field.brTravel requirements This position involves an estimated 70–80% travel commitment across the assigned North-West Piedmont territory.brWillingness to travel and support customers outside the designated territory based on business requirements, customer needs, and operational priorities, including periodic international travel.brWillingness to travel overnight as needed to maintain high service levels and ensure prompt customer support.brAbout Nordson Packaging Nordson Packaging is the leader in precision dispensing, fluid management, and related technologies.brWe serve the Packaging end market to improve production efficiency and product quality for a variety of packaging manufacturing processes.brBy joining our team today, you will help us bring innovative ideas to life.brNordson Packaging is a global team that works to create technology that helps efficiently apply adhesives to meet both form and function for a wide variety of packaging applications like tankless technology, self-diagnostic and intuitive touch-screen controls, auto-fill technology, clean-cutoff and self-cleaning applicators, and pattern generation controls.brWe offer a supportive culture in a growing and dynamic work environment.brWhether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Packaging.brWe offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more.brWe actively invest in our teams to help you build your skillsets and advance your career.brOur recruitment process is designed to identify the best qualified candidates for the role, and we are committed to ensuring a fair and equitable interview process. xjncmbx brWe are looking for candidates who have a passion for inclusion, diversity and equity, and the ability to contribute to a culture where all employees feel valued, respected, and included.brInterested ? If you are looking for an exciting opportunity to join an organization which values an inclusive and diverse workplace, please apply online with your CV.brLI-CM1

📌 Technical Customer Engineer (Italia)
🏢 Nordson
📍 Italia