Overview
moncler is looking for a store operations manager for its milan galleria boutique.your impactas the operational backbone of the boutique you will ensure a seamless, high?quality client experience by maintaining an organized environment, delivering exceptional after?sales service, and supporting the sales team to maximise performance.
Key responsibilities
lead the operational team to meet and exceed objectives.
manage store assets, ensure compliance with procedures and internal policies.
deliver after?sales service, handling returns, exchanges and customer complaints with empathy.
define, monitor and analyse key performance indicators (kpis) to drive operational excellence.
oversee stock replenishment, inventory tracking and supply management to maintain optimal levels.
coordinate back?of?house activities, shipments and maintain a clean, safe workspace.
strategically position products to support sales and enhance the client experience.
organise team efforts, assign responsibilities and ensure collaborative achievement of goals.
ensure all equipment and it tools essential to boutique performance are functional.




Qualifications
initial managerial experience, preferably in luxury or structured retail environments.
international experience is a plus.
degree or specialization in retail management, finance, operations, after?sales service or customer relationship management.
strong expertise in inventory management.
team leadership, recruitment and talent development capabilities.
fluent in italian and english; additional languages are an advantage.
digital mindset with excellent knowledge of microsoft office and proven experience with payment and inventory management systems.
Compensation & benefits
ccnl tessile contract (type to be defined).
gross annual salary €****?€****, based on experience.
performance?based annual incentive (mbo).
meal vouchers €10 per worked day.
Equal opportunity
moncler group is an equal?opportunity employer and celebrates diversity, fostering an inclusive environment for all employees.
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📌 Store Operations Manager (Milano)
🏢 Moncler
📍 Milano