Role Description
Account Manager - Companion Animals (Liguria – esclusa La Spezia)
The purpose of this field-based position is to sell designated product lines to an agreed portfolio of customers, veterinary practices. The person in role is required to develop mutually beneficial and productive long-term partnerships with our customers, and to maintain these relationships with the appropriate quantity & quality of activity. This role contributes to the overall success of Zoetis by delivering sales growth & market share gain targets for the designated product lines.
Assigned territory: Liguria (esclusa La Spezia)
CORE RESPONSIBILITIES:
Planning :
- Maintain high level of expertise with the evolving portfolio of products, services, pricing, competition, market and industry trends
- Develop and maintain account plans in collaboration with Veterinarians, and ABMs
- Ensure customer information and call reports are continuously updated through CRM system
- Align activities and account plans to marketing programs and management direction in line with the Solution Selling model
- Analyze and interpret actual and potential territory/customer sales and growth opportunities to support delivery of sales targets Relationships
- Develop mutually beneficial and productive long-term partnerships with our customers based on high quality account plans
- Implement bespoke customer solutions using all available resources including products, value - add services, Veterinarians and Business Consultants
- Contribute to the success of your team by sharing best practice with colleagues and proactively contributing ideas
Call activity :
- Deliver call activity in accordance with agreed KPIs to achieve the required coverage and frequency with identified target customers
- Ensure clear and specific objectives exist for each individual call
- Deliver relevant marketing messages, product information and programs consistent with management direction in line with Solution Selling model
- Proactively identify customer opportunities and capitalize on them
- Co-ordinate with colleagues in order to achieve positive changes to the customers understanding and use of our portfolio of products, services and pricing
- Accurately record call activity in the CRM system, in line with company guidance
- Ensure clear and timely follow up plan is in place and actioned
Compliance :
- Maintain high standards of business conduct and compliance, adhering particularly to Pharmacovigilance Policy, Global vet Policy, Zoetis values, travel & expenses policy and local codes of practice
- Maintain accurate business records including CRM and communicate effectively with the Area Business Manager and other stakeholders - Manage allocated customer support budget with tight control to avoid overspends.
KEY SKILLS:
-Exceptional sales ability
- Strong communication, influencing skills
- Builds successful and effective relationships
- Knows their stuff
- Able to retain and recall product information to a detailed level
- A strong focus on planning, and a balance of tactical planning with day-to-day operational requirements
- Ability to work independently
- Drive and resilience, demonstrated with a persistent, never give up attitude
- Confidence, likability and an authoritative personality
- Stakeholder management
-Effective at using stakeholders as resources
TRAINING AND QUALIFICATION:
Technical degree – veterinary
IT literate
Able to use standard business software and communication tools
Familiar with CRM and/or similar tools
EXPERIENCE:
Experience As either a f ield sales representative / employee in animal health industry or a related industry, employee in a customer-facing role
TRAVEL REQUIREMENTS:
High frequency of travels in the assigned territory (current passport and valid driving license).
WHAT WE OFFER:
Permanent contract
Level B1, Chemical - Pharmaceutical NCBA
Starting salary (annual gross): € 51.449,20
Variable pay
Local benefit package
Tempo pieno
Regular
Colleague
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📌 Account Manager – Companion Animal (Liguria) (Roma)
🏢 Zoetis
📍 Roma