Role Objective

È essenziale assicurarsi di soddisfare i requisiti per questo ruolo; la preghiamo di leggere attentamente quanto segue.

The Front Desk Agent represents the first point of contact for our guests, playing a key role in providing a warm, efficient and personalized welcome. The selected candidate will be responsible for managing check-in and check-out operations, managing reservations and assisting guests throughout their entire stay.

Main Responsibilities

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- Welcome guests with professionalism, courtesy and attention.

- Manage check-in and check-out procedures in a timely and accurate manner.

- Provide detailed information about the property's services, the city and local events.

- Manage telephone and online reservations through the property's management software.

- Keep arrival and departure records up to date.

- Collaborate with other departments to ensure maximum guest satisfaction.

- Handle complaints or special requests with quick and effective solutions.

- Ensure that the reception area and information materials are tidy and presentable.

Mandatory Requirements

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- High school diploma or degree in tourism/languages (preferred qualification).

- At least 1 year of experience in hotels of the same or higher category.





- Excellent command of English (B2 level or higher).

- Excellent command of French and/or German (B2 level or higher).

- Knowledge of a third foreign language will be considered a plus.

- Familiarity with the main OTA channels and reservation systems.

Technical Skills and Soft Skills

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- Excellent communication and interpersonal skills.

- Strong problem-solving skills and ability to manage stress.

- Attention to detail and accuracy in administrative tasks.

- Ability to work in a team and collaborate with different departments.

- Flexibility in working hours, including weekends and public holidays.

- Discretion, reliability and strong customer orientation.

- Passion for hospitality and commitment to service excellence.

Why Join Our Team?

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- Become part of a dynamic and growing group in the heart of Florence.

- Gain professional experience in a luxury property focused on quality and attention to detail.

- Work in a stimulating and collaborative environment focused on service excellence. xysqume

- We offer a competitive compensation package and concrete opportunities for professional growth.

Receptionist front-office Tuscany, Italy

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📌 Receptionist Front-Office (Italia)
🏢 Della Calza SPA & Foresteria
📍 Italia