The Project Assistant (Cultural Mediation) will provide cultural mediation assistance to the Italian Ministry of Interior – Public Security Department in emergency operations for the application of first-entry procedures under the MED.E.A. project. The role involves clerical operational support, assisting in identification and registration procedures, and providing information to migrants and asylum-seekers.

Qualifiche, competenze e l'esperienza necessaria per questo ruolo sono disponibili nella descrizione completa riportata di seguito.
Responsibilities

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- Provide clerical operational support to the Ministry of Interior – Public Security Department at the target duty station within the assigned Immigration Office.

- Support the Office in the identification procedures of beneficiaries, including receiving and compiling asylum-seekers’ claims, accelerated procedures, translating non-official documents from Italian into migrants’ mother tongue and vice versa.

- Support the Immigration Office in registering asylum applications, including filing and archiving activities.

- Assist the Office in informing migrants and asylum-seekers about identification procedures, including within Hotspots and other border areas.

- Keep the Project Area Coordinator informed of activities performed, especially regarding vulnerable groups needing protection and referral.

- Provide clerical assistance in mediation activities impartially.

- Provide general information on national laws and administrative procedures related to asylum.

- Prepare financial documentation related to the project and provide regular reporting to the project team.

- Provide a detailed report at the end of service in line with the standard template provided by the project manager.

- Perform any other duties as assigned.

Requirements

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- High School Diploma with three years of relevant professional experience; or Bachelor's Degree or equivalent from an accredited academic institution with one year of relevant working experience.

- Previous experience in the framework of migrants’ assistance and cultural mediation is a distinctive advantage.

- Previous experience with international organizations, EU Agencies and/or Italian Border Police or Police Immigration Offices is an advantage.

- Previous experience with the IOM Italy Immigration and Border Governance team is a distinctive advantage.

- Knowledge of the procedures related to the asylum application, including the so-called C3 templated used to file asylum-seekers claims.

- Knowledge of the work of the Immigration Office, in particular the International Protection Section (IV section).

- Psychological understanding in interpersonal communication and sensitiveness in addressing the asylum-seekers’ claims.

- Capacity to prevent and mitigate conflicts between the beneficiaries/asylum-seekers and the police officers.

- Fluency (oral and written) in Italian and at least one of the following languages: Hindi or Urdu.

- IOM’s competency framework values including Inclusion and respect for diversity, Integrity and transparency, Professionalism, Courage, Empathy. xjncmbx

- Core competencies including Teamwork, Delivering results, Managing and sharing knowledge, Accountability, Communication.

Skills

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- Cultural Mediation

- Migrant Assistance

- Asylum Application Procedures

- Conflict Prevention

- Interpersonal Communication

- Psychological Understanding

- Clerical Operational Support

- Identification and Registration Procedures

- Information Provision for Migrants

- Knowledge of Immigration Office Procedures

- International Protection Section Knowledge

- Fluency in Italian

- Fluency in Hindi

- Fluency in Urdu

Languages

Italian, Hindi, Urdu

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📌 Project Assistant (Cultural Mediation) (Italia)
🏢 Global Roles
📍 Italia