ppBe the one building AI-powered experiences where they matter most At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Note: By submitting your resume, you will be considered for similar upcoming opportunities in Genesys. When a job opens that fits your background, we will reach out and provide you with further details. The Associate AI Solutions Architect is an early-career technical specialist who supports customer-facing AI initiatives while developing expertise in Genesys Cloud AI solutions. Working closely with senior AI Architects, Solution Consultants, Sales teams, and Product Specialists, you will help demonstrate, prototype, and validate AI use cases for customers. This role is ideal for someone with a passion for AI, customer experience technology, and cloud platforms who wants to grow their technical and business skills in a fast-evolving industry. /ph3Key Responsibilities /h3ulliSupport customer discovery sessions to understand business challenges, customer experience goals, and AI use cases. /liliAssist in building demonstrations, proof-of-concepts, and prototype solutions using Genesys AI capabilities. /liliHelp configure and test AI-powered experiences such as virtual agents, agent assistance, knowledge search, and conversational AI workflows. /liliLearn how enterprise AI solutions are designed and deployed, including integrations with APIs, business systems, and external data sources. /liliSupport the creation and maintenance of reusable demo environments, technical assets, and solution documentation. /liliParticipate in customer workshops, technical presentations, and product demonstrations alongside senior team members. /liliAssist with sandbox and trial engagements by helping validate use cases, test functionality, and document outcomes. /liliCollaborate with sales teams to prepare technical responses, solution recommendations, and customer presentations. /liliHelp gather customer feedback and share insights with Product Management and Engineering teams to improve Genesys AI solutions. /liliDevelop knowledge of AI concepts such as large language models (LLMs), retrieval‑augmented generation (RAG), prompt design, and conversational AI best practices. /liliContribute to internal enablement activities, including documentation,



knowledge sharing, and technical training materials. /li /ulh3Requirements /h3ulliEducation Experience: Bachelor's degree in Computer Science, Engineering, Information Technology, Data Science, or a related field, or equivalent practical experience. /lili0–2 years of experience in a technical, customer-facing, software, cloud, or AI-related role. /liliInternship, university project, bootcamp, or personal project experience involving AI, software development, or cloud technologies is a plus. /liliBasic understanding of AI, machine learning, natural language processing, or generative AI concepts. /liliFamiliarity with APIs, web services, and modern software applications. /liliFoundational programming skills (Python preferred). /liliInterest in learning cloud platforms, enterprise software, and customer experience technologies. /liliBasic understanding of data structures, databases, and system integrations is beneficial. /liliStrong written and verbal communication skills. /liliAbility to explain technical concepts clearly to different audiences. /liliStrong problem‑solving mindset and willingness to learn from experienced team members. /liliAbility to work collaboratively across sales, technical, and product teams. /li /ulh3Desired Attributes /h3ulliCuriosity about emerging AI technologies and their business applications. /liliPassion for customer experience and digital transformation. /liliEagerness to learn, experiment, and grow technical expertise. /liliComfortable working in a fast‑paced, collaborative environment. /li /ulh3Languages /h3ulliFluency in both English and Italian is required. /liliOther language skills are a plus. /li /ulh3What You’ll Gain /h3ulliHands‑on experience with enterprise AI and customer experience technologies. /liliExposure to real‑world customer engagements and AI solution design. /liliMentorship from experienced AI Architects and industry experts. /liliOpportunities to develop technical, presentation, and consulting skills. /liliA clear growth path toward senior technical and customer‑facing roles within Genesys. /li /ulh3Compensation /h3pThis role has a market‑aligned compensation package with the anticipated On‑Target‑Earnings range listed below. Actual earnings will vary depending on a candidate’s experience, qualifications, skills,



and location. This role is eligible for commission premio opportunities. 49,300.00 - 63,800.00 /ph3Working at Genesys AI at enterprise scale /h3ulliBuild, support and operate AI‑powered technology used by more than 8,000 organizations worldwide. /lili150+ new AI features were released in the last fiscal year. /liliA flexible‑first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. /liliGrowth in the AI era – Build future‑ready skills through mentorship, learning programs, leadership development and education support. /liliTime to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well‑being resources and regionally tailored programs for employees and their families. /liliRecognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. /liliLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. /li /ulh3About Genesys /h3pGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built‑in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit /ph3Reasonable Accommodations /h3pIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at You can expect a response within 24–48 hours. /ph3Equal Opportunity Statement /h3pGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. /ph3Privacy Data Use /h3pWe evaluate qualified applicants without regard to sensitive personal or financial information during the application phase. Our AI‑powered platform connects people, systems, data and AI to help businesses work smarter, respond faster and create more meaningful interactions. /p /p #J-18808-Ljbffr

📌 Associate AI Solutions Architect (Vimercate)
🏢 8315 Italy - Genesys Cloud Services
📍 Vimercate