ppPyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. /p pAt Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. /p pOur commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. /p pAbout our property: /p pCurrently undergoing the most significant transformation in its nearly four-decade history, Signia Hilton Naples Grande Beach Resort is being reimagined through a comprehensive resort-wide renovation set to redefine the guest experience. Updates will introduce redesigned guest rooms and suites, vibrant culinary offerings, destination-inspired experiences, premium wellness amenities, dynamic social and gathering spaces that encourage guest connection, along with Signia Hilton's warm, anticipatory service. /p pNaples Ampio Beach Resort is Set among lush mangrove forests on Florida’s Paradise Coast; Naples Grande Beach Resort is a 474-room retreat offering direct access to three miles of white sand beach. The iconic resort is currently undergoing a transformative, property-wide revitalization that will debut in early 2027, ushering in a new era of modern coastal luxury. The comprehensive reimagination will refresh guest accommodations, dining venues, public spaces and select meetings and event offerings while honoring the timeless beauty and the natural surroundings of Naples. The resort features more than 88,000 square feet of indoor and outdoor meeting and event space, multiple dining outlets and a full-service spa, making it a premier destination for leisure travelers, groups and special events. /p pWhether you are just starting your career or looking to advance in the hospitality industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide attractive benefits and comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort. Take the first step towards a rewarding career by applying today. /p pWhat you will have an opportunity to do:



/p pThe Spoonbill Coffee Shop Marketplace Manager is responsible for the daily leadership, guest experience, financial performance, and operational execution of Spoonbill Coffee Shop Marketplace. This position oversees all front-of-house operations for the resort's specialty coffee shop, grab-and-go offerings, gelato program, retail marketplace, and specialty merchandise selections, ensuring exceptional hospitality, product quality, and operational excellence. /p pThe Marketplace Manager leads a team of baristas, cashiers, retail attendants, and support staff while partnering closely with culinary leadership, purchasing, and retail vendors to create a seamless guest experience. The Manager serves as a visible leader who drives sales, team engagement, product quality, and guest satisfaction. /p pEssential Responsibilities /p pGuest Experience Hospitality /p ul liLead the delivery of exceptional coffee, bakery, gelato, grab-and-go, and retail experiences. /li liMaintain an active presence within the outlet, engaging guests and ensuring hospitality standards are consistently achieved. /li liCreate a welcoming and inviting atmosphere that encourages repeat visitation throughout the day. /li liBuild relationships with resort guests, meeting attendees, homeowners, and local patrons. /li liAnticipate guest needs and proactively resolve concerns. /li liEnsure all guest interactions reflect luxury hospitality standards while maintaining speed, convenience, and efficiency. /li /ul pOperations Management /p ul liOversee all daily operations of Spoonbill Coffee Shop Marketplace, including coffee service, bakery offerings, gelato service, grab-and-go food, retail merchandise, and point-of-sale operations. /li liEnsure proper opening, operating, and closing procedures are executed consistently. /li liMaintain outlet cleanliness, organization, merchandising, and presentation standards. /li liMonitor product freshness, quality, rotation, and inventory levels. /li liEnsure compliance with health, sanitation, food safety, and cash-handling standards. /li liMaintain visual merchandising standards and seasonal displays throughout the marketplace. /li /ul pLeadership Team Development /p ul liRecruit, train, coach, and develop baristas, cashiers, retail attendants, and support staff. /li liConduct daily pre‑shift meetings and operational briefings. /li liProvide ongoing coaching on hospitality, coffee knowledge, retail sales techniques, and guest engagement. /li liMonitor employee performance and provide regular feedback and development opportunities. /li liFoster a culture of accountability, teamwork, and exceptional service. /li liAssist with performance evaluations, disciplinary action, and employee recognition programs. /li /ul pCoffee, Retail Revenue Management /p ul liDrive revenue through coffee sales, bakery offerings, gelato, grab‑and‑go products, retail merchandise, and specialty promotions. /li liPromote premium beverage offerings, seasonal features, and retail products. /li liPartner with the Executive Pastry Chef and culinary team to develop attractive food and beverage offerings. /li liCollaborate with vendors to curate retail merchandise that enhances the resort experience. /li liMonitor product mix, sales trends, and guest preferences to maximize profitability. /li liExecute merchandising strategies that increase guest spending and product visibility.



/li /ul pInventory Financial Management /p ul liOversee inventory controls for coffee products, food items, gelato, retail merchandise, and operating supplies. /li liEnsure accurate receiving, storage, product rotation, and inventory reconciliation. /li liManage labor productivity while maintaining service standards. /li liDevelop staffing schedules based on occupancy levels and business demand. /li liMonitor daily sales performance and outlet profitability. /li liAssist with budgeting, forecasting, and financial reporting. /li liEnsure proper cash handling, POS compliance, and financial accountability. /li /ul pMarketplace Merchandising Product Development /p ul liMaintain attractive retail displays and merchandising standards throughout the outlet. /li liCoordinate seasonal product offerings, promotions, and holiday merchandise. /li liIdentify opportunities to expand retail categories and increase guest engagement. /li liPartner with marketing and resort leadership on special promotions and retail initiatives. /li liAssist with sourcing new products, local artisan offerings, and branded resort merchandise. /li /ul pWhat are we looking for? /p pEducation Experience /p ul liMinimum 3-5 years of food and beverage, coffee shop, café, marketplace, or retail management experience. /li liLuxury hotel, resort, specialty coffee, bakery, or retail marketplace experience preferred. /li liExperience managing both food and retail operations strongly preferred. /li liPrevious leadership experience supervising hourly service teams. /li /ul pKnowledge Skills /p ul liStrong knowledge of specialty coffee, espresso beverages, bakery operations, and grab‑and‑go food service. /li liUnderstanding of retail merchandising and inventory management. /li liExcellent leadership and team development skills. /li liExceptional guest service and interpersonal communication abilities. /li liStrong organizational and problem‑solving skills. /li liUnderstanding of labor management, inventory controls, and financial reporting. /li liProficiency with POS systems, Microsoft Office, and hospitality technology platforms. /li /ul pPhysical Requirements /p ul liAbility to stand and walk for extended periods throughout the workday. /li liAbility to lift and carry up to 40 pounds occasionally. /li liAbility to stock merchandise, receive deliveries, and move inventory as needed. /li liAbility to work weekends, holidays, early mornings, and flexible schedules based on business demands. /li /ul pSuccess Factors /p ul liDelivers exceptional guest experiences across coffee, food, gelato, and retail operations. /li liDrivers revenue growth through product quality, merchandising, and sales initiatives. /li liMaintains high standards of cleanliness, organization, and presentation. /li liDevelops engaged and knowledgeable team members. /li liAchieves labor, inventory, and profitability objectives. /li liCreates a welcoming and vibrant marketplace experience that becomes a preferred destination for resort guests and visitors. /li /ul pThe Spoonbill Coffee Shop Marketplace Manager is a hands‑on hospitality and retail leader who combines operational excellence, product knowledge, team development, and guest engagement to create an exceptional all‑day destination experience that enhances the resort's overall guest journey. /p pCompensation: /p pPyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. /p h3Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. /h3 /p #J-18808-Ljbffr

📌 Spoonbill Coffee Shop & Marketplace Manager (Napoli)
🏢 Pyramid Global Hospitality
📍 Napoli