ppIn this role you bridge customer ambition and AI transformation, partnering with strategic customers across EMEA to identify value and drive adoption. You will shape reference architectures, lead with a consultative approach, and deliver rapid AI-enabled outcomes. You’ll convert data insights into executive-ready narrative and guide multi-platform integration to improve CX. This is a chance to scale AI capabilities within enterprises and contribute to reusable frameworks that accelerate transformation. /pulliflexible-first culture /liligrowth through mentorship and education /liliAugust Free Fridays /liliregionally tailored programs for employees and families /liliLead discovery and strategy alignment with stakeholders to identify AI use cases and translate KPIs into technical priorities /liliSurface underlying problems with data-driven hypotheses and direct high-leverage interventions /liliInfluence adoption through credible evidence and clear reasoning in the face of blockers /liliTranslate AI performance and business impact into executive-ready recommendations /liliDefine reference architectures, data flows, and integration patterns for AI-powered experience orchestration /liliLead process-redesign workshops to achieve seamless, channel-agnostic CX and customer ownership /liliEnsure designs comply with security, privacy, and regulatory requirements (GDPR, PDPA, PCI, HIPAA where applicable) /liliDeliver rapid POC/MVPs using Genesys Cloud AI Studio, CoPilot, Agentic Virtual Agent, and related suites /liliIntegrate Genesys AI components with customer CRM/ERP and third-party systems /liliEstablish KPIs and analytics to measure model and journey performance from day one /liliDesign evaluation frameworks for production AI quality (intent accuracy, retrieval, relevance, goal completion)



/liliBuild automated eval pipelines for prompt variants, guardrails, and model versions /liliArchitect agentic systems with clear topology, tool schemas, and orchestration logic /liliMeasure success through production adoption and tangible outcome improvement /liliCollaborate with Customer Success and Professional Services to hand over production-ready assets /liliCodify field learnings into reusable frameworks and accelerators /liliChampion responsible AI design and guardrails, ensuring ethical and compliant practice /liliMentor customers, partners, and internal teams to build AI maturity /lili8-12 years of combined experience in AI implementation, CX/CCaaS consulting, or technical solution architecture /liliHands-on experience with CX/CCaaS platforms (Genesys Cloud, Google CCAI, Salesforce, Microsoft, NICE CXone, AWS Connect, ServiceNow) /liliExperience with agentic AI systems in production contexts /liliProven ability to work with APIs, data pipelines, and cloud environments (AWS, Azure, GCP) /liliMentoring experience and ability to codify expertise into repeatable approaches /liliAutonomy in complex enterprise accounts, managing discovery and stakeholder expectations /liliStrong storytelling to translate data-driven findings into executive decisions /liliExperience in industries such as Financial Services, Healthcare, Insurance, Retail, or Public Sector /liliMultilingual capability is advantageous for the EMEA region /liliConsultative mindset /liliStrategic storytelling and executive presence /liliCX orchestration and workflow design across multiple platforms /liliConversational AI and Agentic Virtual Agent implementation /liliKnowledge engineering: RAG, retrieval, semantic coverage /li /ulpPrincipal AI Solutions Architect, Customer Success cagliari, sardegna, it /p /p #J-18808-Ljbffr

📌 Principal Ai Solutions Architect, Customer Success (Cagliari)
🏢 Genesys
📍 Cagliari