ppIn this role you bridge customer ambition and AI transformation, partnering with strategic customers across EMEA to identify value and drive adoption. You will shape reference architectures, lead with a consultative approach, and deliver rapid AI-enabled outcomes. You’ll convert data insights into executive-ready narrative and guide multi-platform integration to improve CX. This is a chance to scale AI capabilities within enterprises and contribute to reusable frameworks that accelerate transformation. /p ul liflexible-first culture /li ligrowth through mentorship and education /li liAugust Free Fridays /li liregionally tailored programs for employees and families /li liLead discovery and strategy alignment with stakeholders to identify AI use cases and translate KPIs into technical priorities /li liSurface underlying problems with data-driven hypotheses and direct high-leverage interventions /li liInfluence adoption through credible evidence and clear reasoning in the face of blockers /li liTranslate AI performance and business impact into executive-ready recommendations /li liDefine reference architectures, data flows, and integration patterns for AI-powered experience orchestration /li liLead process-redesign workshops to achieve seamless, channel-agnostic CX and customer ownership /li liEnsure designs comply with security, privacy, and regulatory requirements (GDPR, PDPA, PCI, HIPAA where applicable) /li liDeliver rapid POC/MVPs using Genesys Cloud AI Studio, CoPilot, Agentic Virtual Agent, and related suites /li liIntegrate Genesys AI components with customer CRM/ERP and third-party systems /li liEstablish KPIs and analytics to measure model and journey performance from day one /li liDesign evaluation frameworks for production AI quality (intent accuracy, retrieval, relevance, goal completion)



/li liBuild automated eval pipelines for prompt variants, guardrails, and model versions /li liArchitect agentic systems with clear topology, tool schemas, and orchestration logic /li liMeasure success through production adoption and tangible outcome improvement /li liCollaborate with Customer Success and Professional Services to hand over production-ready assets /li liCodify field learnings into reusable frameworks and accelerators /li liChampion responsible AI design and guardrails, ensuring ethical and compliant practice /li liMentor customers, partners, and internal teams to build AI maturity /li li8–12 years of combined experience in AI implementation, CX/CCaaS consulting, or technical solution architecture /li liHands-on experience with CX/CCaaS platforms (Genesys Cloud, Google CCAI, Salesforce, Microsoft, NICE CXone, AWS Connect, ServiceNow) /li liExperience with agentic AI systems in production contexts /li liProven ability to work with APIs, data pipelines, and cloud environments (AWS, Azure, GCP) /li liMentoring experience and ability to codify expertise into repeatable approaches /li liAutonomy in complex enterprise accounts, managing discovery and stakeholder expectations /li liStrong storytelling to translate data-driven findings into executive decisions /li liExperience in industries such as Financial Services, Healthcare, Insurance, Retail, or Public Sector /li liMultilingual capability is advantageous for the EMEA region /li liConsultative mindset /li liStrategic storytelling and executive presence /li liCX orchestration and workflow design across multiple platforms /li liConversational AI and Agentic Virtual Agent implementation /li liKnowledge engineering: RAG, retrieval, semantic coverage /li /ul pPrincipal AI Solutions Architect, Customer Success belluno, veneto, it /p /p #J-18808-Ljbffr

📌 Principal Ai Solutions Architect, Customer Success (Belluno)
🏢 Genesys
📍 Belluno