pIn this role you support customers and field staff with product implementation, customization, questions, and problems. You collaborate with development teams to track bugs, enhancements, and ongoing support activities. You gather feedback and coordinate across field and product teams to resolve issues and improve product usage. You drive customer satisfaction by translating technical needs into actionable solutions and maintaining high accuracy in issue handling. This role offers meaningful impact through improving integration and reliability at scale. /pulliAnswer customer and field support questions; guide product integration and infrastructure issue resolution /liliCoordinate with product development engineers to track design, development, support, and maintenance problems and solutions /liliIdentify, document, and report design,



reliability and maintenance problems and bugs /liliGather and consolidate feedback from customers and field staff /liliCoordinate with field support specialists and customers to address and resolve problems and expand product usage /liliStrong troubleshooting and analytical skills for technical issues related to system integration and infrastructure /liliAbility to collaborate with development teams to manage bugs, enhancements, and support activities /liliExcellent communication skills to translate technical needs and customer feedback /liliExperience in collecting, documenting, and managing issues through ticketing systems /liliStrong customer focus and ability to work effectively in cross-functional teams /lilicross-functional collaboration /lilieffective communication /lilicustomer-centric mindset /lilisystem integration /lilibug tracking and ticketing /li /ul #J-18808-Ljbffr

📌 Product Support Specialist (Monza)
🏢 Canon
📍 Monza