pIn this role, you will manage and evolve IT Workplace services with a Retail-first focus, ensuring high-quality user support across Retail, Corporate, and Industrial users. You’ll drive vendor governance, ITIL process improvements, and the adoption of AI-powered tools to enhance digital employee experience. You will coordinate store lifecycle activities (openings, relocations, closures) and align in-store solutions with corporate technology platforms. This is a cross-functional, impact-driven position in a fast-paced luxury retail environment. /pulliCoordinate and monitor IT Workplace services supporting the Retail business /liliManage IT vendors, including Service Desk providers and technology partners /liliOversee the evolution and governance of the ITSM platform /liliManage and continuously improve ITIL processes /liliMonitor service KPIs and SLAs to ensure quality and performance /liliSupport IT Workplace projects, including rollouts and self-service portals /liliOversee IT services supporting the store network with end-to-end visibility /liliManage IT aspects of the store lifecycle (openings, relocations, closures) including readiness, hardware deployment, POS setup, go-live,



and decommissioning /liliCoordinate vendors and collaborate with Retail IT teams for delivery and issue resolution /liliContribute to alignment between in-store solutions and corporate platforms /liliAct as operational point of contact for Retail and Store Operations stakeholders /liliManage the device lifecycle across the organization /liliSupport defined AI and automation solutions for service management and monitoring /lili2–3+ years in IT Workplace, End User Computing, or Service Delivery with Retail exposure /liliExperience with ITSM platforms, preferably ServiceNow and/or HaloITSM /liliFamiliarity with Microsoft 365, Entra ID, Intune; Teams and collaboration tools /liliExperience with AI-powered productivity tools (Microsoft Copilot, ChatGPT, Claude) /liliKnowledge of retail systems and POS solutions (hardware and software) and in-store operations /liliUnderstanding of Retail processes and store lifecycle /liliKnowledge of ITIL processes (e.g., Change Management, Demand Management) and/or relevant certifications /liliStrong vendor and cross-functional coordination, ownership mindset, and results orientation /liliProficient in English; willingness to travel across Italy and Europe /liliLeadership /liliCross-functional coordination /liliOwnership mindset /liliITSM platforms (ServiceNow, HaloITSM) /liliMicrosoft 365 /li /ul #J-18808-Ljbffr

📌 It Workplace Service Delivery Specialist - Retail (Monza)
🏢 Valentino
📍 Monza