Reply is seeking a Junior IT Service Manager to act as the primary client interface for high-quality logistics IT support. You will handle escalations, generate actionable incident reports, and lead service reviews with clients and suppliers, driving value, renewals, and data-driven improvements.
You will oversee both first- and second-level support teams to meet SLAs, work in an ITIL-aligned environment, and leverage KPIs to inform decisions and negotiations.
📌 Junior Digital Service Manager: Supply Chain Solutions - Lazio, Italy
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