ABOUT AIR FREIGHT OPERATIONS The Air Freight Operations team plays a pivotal role in managing the import and export of goods by air. Their primary objective is to create and maintain efficient processes, guaranteeing the seamless movement of goods by collaborating with Airline partners, Procurement and Capacity management, network offices, vendors, and customs brokers, ultimately contributing to profitability. As an integral part of the Air Freight Operations team, the role involves advancing import operational activities in alignment with the organization’s overarching goal.

The focus is on delivering an exceptional customer experience, fostering collaboration with network offices, working on CW1 tool, and maximizing profitability through rigorous adherence to regulatory compliance. Spearhead the implementation of new initiatives for maximizing operational efficiency. Collaborate closely with network offices to ensure optimal capacity procurement and utilization.

Manage Delivery

Order issuance and oversee Shipment Execution, including accurate invoicing, cost booking, claims handling, and customer complaint resolution with an intensely customer-centric approach. Implement CW1 Best Practices, including milestone updating and utilization of CW1 tools. Efficiently address Inter-Company Issues and customer disputes to contribute to a healthy P & L result.

Taking complete responsibility for independently managing customer accounts, guided by both supervisor and manager, following the 'one file,



one operator' approach.

Manage

Complaints, Claims, Compliments - be responsive and available. Drive the implementation of sustainable environmental practices within the air freight operations, contributing to corporate social responsibility goals.

Stakeholder Management

Oversee end to end process for a specific set of customers from booking to delivery. Cultivate and manage customer relationships, addressing grievances and ensuring overall billing quality and timeliness. Customer and Network Support Register complaints related to all export shipments. Execute and support day-to-day export operations deliverables. Communicate frequently with sales and support functions.

Product Knowledge: Thorough knowledge of products, services, and logistics industry.

Customer Service: Strong customer service skills to address inquiries, provide updates, and resolve issues related to shipments. Implementing CW1 and other tools for optimizing operations. Understanding of customs procedures, tariff and international trade laws for industry regulations and standards.

Team Collaboration: Collaborating across teams for smooth operations. WHO CAN APPLY? 2-3 years of experience in the logistics, transport, airline, or BPO industry for Executive/Sr. 3-4 years of experience in the logistics, transport, airline, or BPO industry for AM/DM. ~ Bachelor’s degree. ~ Proficient in Email writing and verbal communication with internal and external coordination. ~

📌 AFR Import Ops/CS Specialist (Lombardia)
🏢 Joinimagine
📍 Lombardia