As Incident Manager, you will design and govern a robust incident management framework to ensure product availability and trust. You’ll act as the central orchestrator during critical events, coordinating cross-functional teams and aligning with governance. You will drive continuous improvement through blameless post-mortems and proactive risk mitigation. Your work enables faster, more consistent responses and clearer executive reporting. This role sits in Tech Excellence, shaping resilient, efficient technology that underpins customers’ businesses.short working week (Friday afternoons)flexible hybrid worktailored welfare plan for wellbeingpersonalised development programmesupportive, inclusive culturefocus on sustainability and innovationImprove the end-to-end incident management operating model with clear workflows, severity levels, and escalation paths across the product portfolioCoordinate cross-functional responses involving Technical Teams, Product Owners, DPO, Legal, Cybersecurity,



and Customer Success during major incidentsFacilitate post-mortem analyses and blameless root cause reviews to translate incidents into actionable improvementsDevelop and manage prevention policies and trend monitoring to reduce incident frequency and impactTranslate technical crisis data into clear narratives and KPIs (e.G., MTTR, MTTD) for executive decision-making and stakeholder confidenceMinimum 5 years of experience in Incident Management, Service Management, or high-stakes Technical Operations in mission-critical or regulated environmentsExperience in 24x7x365 operations with strong SLA and regulatory compliance understanding xysqume Proven ability to navigate complex, multi-country, multi-unit stakeholder environmentsExperience defining and scaling processes in organizations establishing standardized frameworksOutstanding communication skills and ability to maintain clarity in crisis situationsAdvanced English (C1 or above); knowledge of Spanish orFrench a plusleadership under pressurediplomacy and stakeholder managementclear, concise communicationService ManagementTechnical Operations#J-18808-Ljbffr

📌 Incident Manager (Monza)
🏢 Teamsystem
📍 Monza