Overview
In this role you lead quality across the Italian supply chain, partnering with factories, customers, and functions to raise product and service quality. You will implement quality processes, standards, and governance to reduce risks and drive improvements. You'll translate consumer feedback into actionable fixes and monitor end-to-end quality KPIs. Your work supports global quality standards and cross-functional initiatives, contributing to BAT's mission of a better tomorrow. This is a hands-on, impact-focused role in a collaborative SEE Quality team.
Retribuzione / Benefits
annual performance premio
health plans
work-life balance initiatives
transportation support
flexible holiday plan
Meal Voucher/Canteen
Responsabilità
Lead continuous improvement initiatives across Italy EM with cross-functional stakeholders
Ensure alignment with Above-Market Quality teams and elevate quality standards
Identify gaps, drive improvement plans, escalate risks through governance
Translate consumer feedback into actionable initiatives with Consumer Experience
Track end-to-end quality KPIs across logistics, warehousing, distribution
Manage quality incidents with structured investigations and data integrity
Follow up on CAPAs and implement corrective actions
Strengthen product and quality knowledge to ensure Global Quality Standards compliance




Develop technical capabilities for robust quality assessments across the supply chain
Promote operational excellence, accountability, and continuous innovation
Ensure adherence to standards and policies across EMs and supply chain processes
Support repacking quality control plans and reverse logistics; coordinate root-cause analysis
Monitor environmental conditions to safeguard product integrity
Coordinate data collection for root-cause analysis of consumer device issues
Support Italy EM consumer complaint handling and resolve issues timely and effectively
Requisiti fondamentali
Degree level in science, applied science or engineering
Commercial mindset with understanding of marketing principles and consumer needs
Understanding of BAT products, factories, manufacturing processes, and quality processes
Knowledge of consumer-centric quality management and supply chain principles
Strong influencing, communication, presentation, and interpersonal skills
Experience collaborating across functions/projects; familiarity with electronics advantageous
Ability to adapt quickly and engage in cross-functional settings
Influencing
Communication
Presentation
Quality processes and governance (RQA, PI&T;, P&HM;, ISG)
CAPA and problem solving (DRBU)
Root cause analysis and corrective actions

📌 Consumer & Supply Quality Manager (Lazio)
🏢 British American Tobacco
📍 Lazio