We are a community open to everyone.
One global team where everyone counts.Join the Canyon team and work at the cutting edge of the bike industry, with a job as versatile and exciting as the bikes we develop.
All in an open, international atmosphere where teamwork, collaboration, true innovation, and a dynamic workplace are all part of our everyday.
Ready to ride with us?
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THE ROLEReporting to the Customer Service Manager, you will implement our customer support strategy across Canyon Southern Europe.
As a primary voice of Canyon for Southern European riders, you will guide customers through their entire journey—offering expert advice on pre-purchase inquiries, assisting with order placement, and providing dedicated post-sales support once their bikes arrive.
This role blends exceptional customer care, technical curiosity, and problem-solving drive.
This position is based on-site at our brand-new regional office in Pedrengo, Bergamo.
Please submit your application documents in English.
YOUR JOB AS PART OF THE CANYON CREWExpert Rider Consultation & Order Support:Personalization of product guidance assists riders in choosing the right bike model and frame size, while inquiries regarding payments, order management, shipping, and delivery are seamlessly resolved.
Lifetime Rider Support:Delivering swift, efficient solutions for post-purchase claims, component replacements, and long-term service needs ensures our riders stay on the trail throughout their bike's lifecycle.
Customer Satisfaction & Service Excellence:Driving core customer satisfaction KPIs (CSAT, NPS,



resolution times) is achieved by providing well-informed, accurate, and timely solutions for an exceptional rider experience.
Multi-Channel Communication:Serving as the primary point of contact for Southern European riders involves managing pre- and post-sales relationships across phone, email, and live chat.
Process Improvement & Reporting:Identifying workflow bottlenecks, suggesting service enhancements, and contributing to performance reporting optimizes regional customer service channels.
Commercial & Regional Collaboration:Close partnership with Marketing teams enables the successful execution of commercial campaigns, regional plans, and community initiatives across Southern Europe.
Community Activation:Representing Canyon through participation in brand activations, demo rides, and cycling events (including occasional weekends) connects our team directly with rider:innen.
HOW YOU BECOME PART OF THE RACEProfessional Background:Solid experience in customer service, e-commerce support, or sales within cycling retail forms the foundation of your profile.
Cycling Passion & Technical Understanding:A genuine passion for cycling, sports, and outdoor lifestyle goes hand in hand with a solid basic understanding of bicycle mechanics and technical specs.
Software & Tool Skills:Proficiency in MS Office (Word, Excel, PowerPoint)



is required; practical experience with CRM systems (Salesforce) and ERP platforms (SAP) is considered a strong plus.
Communication & Mindset:Outstanding communication skills, high empathy, strong customer orientation, and a proactive problem-solving approach define your working style.
Adaptability & Resilience:The ability to perform effectively under pressure and adapt to peak seasonal demand periods characterizes your daily approach.
Language Requirements:Native-level/fluent Italian combined with business-level English skills (written and spoken) are essential; proficiency in Spanish or Portuguese is a major advantage.
HIGHLIGHTS ON YOUR CANYON TOURThe Canyon Crew & Culture:Combine energy and transparency in a global team.
We promote a strong feedback culture, unique Canyon events, and inspiring crew rides.
Your voice matters in creating an inclusive workplace where well-being is a priority.
Feel Canyon (Product Perks):Unlock your passion for cycling!
Enjoy exclusive discounts on bikes, gear, and apparel as part of our commitment to fueling your journey.
Compensation & Rewards:Experience a rewarding career with a competitive market-based salary and generous paid time off.
Your satisfaction is our priority.
Life-Work Integration:Join us for a career that prioritizes balance through flexible and hybrid work options in a family-friendly environment.
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Impact & Development:Shape the future of mobility.
We offer diverse career paths across operational, strategic, creative, or technical roles, where innovation and sustainability consistently challenge and inspire you.
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📌 Customer Service Agent - Italy (M/F/D) (Bardi)
🏢 Canyon Bicycles
📍 Bardi