Profilo Adecco Italia is currently recruiting, on behalf of a prestigious international banking institution based in Rome, a Member Service Representative to join its local team.brPronto/a a candidarsi? Prima di farlo, si assicuri di leggere tutti i dettagli relativi a questo lavoro nella descrizione sottostante.brThe successful candidate will be responsible for delivering a high-quality service experience, building strong and trusted relationships with customers and supporting them in identifying the banking and financial solutions that best meet their current and future needs.brThe role combines customer service, relationship management, banking operations and a commercial approach , within a highly professional and international environment.brKey Responsibilities Deliver an outstanding customer experience at every interaction, providing prompt, professional and courteous assistance.brBuild and strengthen relationships with customers, gaining a clear understanding of their financial needs through effective questioning and active listening.brAct as a trusted advisor by presenting the features and benefits of banking products and services that best meet customers' current and future requirements.brVerify customer eligibility, support the onboarding process and assist with the opening of new accounts.brProcess and support applications related to banking and lending products and services.brInvestigate and resolve issues concerning customer accounts and loans, ensuring timely follow-up and keeping customers informed throughout the process.brRespond to telephone inquiries, requests and written correspondence in a professional and effective manner.brMaintain the highest standards of confidentiality when handling customer and account information.brEnsure compliance with applicable banking regulations, internal policies and procedures.brMaintain awareness of anti-money laundering requirements and promptly identify and report any suspicious activity in accordance with established procedures.brComplete all relevant compliance documentation and mandatory AML-related training.brSupport administrative,



clerical and reception activities contributing to the efficient operation of the Rome office.brParticipate in customer presentations, service activities and internal training programmes.brPerform additional responsibilities as required.brRequirements University degree.brAt least 2 years of professional experience within a bank, financial institution or similar financial services environment .brPrevious experience with retail banking products and services is highly desirable.brKnowledge of regulations relating to banking accounts, financial services, confidentiality and lending, or a strong willingness to develop expertise in these areas.brGood command of Microsoft Office and ability to quickly learn new applications and digital tools.brFluency in both English and Italian, written and spoken, is essential.brResponsabilita Key Responsibilities Deliver an outstanding customer experience at every interaction, providing prompt, professional and courteous assistance.brBuild and strengthen relationships with customers, gaining a clear understanding of their financial needs through effective questioning and active listening.brAct as a trusted advisor by presenting the features and benefits of banking products and services that best meet customers' current and future requirements.brVerify customer eligibility, support the onboarding process and assist with the opening of new accounts.brProcess and support applications related to banking and lending products and services.brInvestigate and resolve issues concerning customer accounts and loans, ensuring timely follow-up and keeping customers informed throughout the process.brRespond to telephone inquiries,



requests and written correspondence in a professional and effective manner.brMaintain the highest standards of confidentiality when handling customer and account information.brEnsure compliance with applicable banking regulations, internal policies and procedures.brMaintain awareness of anti-money laundering requirements and promptly identify and report any suspicious activity in accordance with established procedures.brComplete all relevant compliance documentation and mandatory AML-related training.brSupport administrative, clerical and reception activities contributing to the efficient operation of the Rome office.brParticipate in customer presentations, service activities and internal training programmes.brPerform additional responsibilities as required.brSkill e Professionalita Skills and Competencies Strong customer service and commercial orientation.brExcellent interpersonal and communication skills.brAbility to establish trusted and long-lasting customer relationships.brStrong problem-solving skills and attention to detail.brProfessionalism, tact and diplomacy.brHigh level of confidentiality and discretion.brAbility to work effectively in an international and multicultural environment.brCultural awareness and sensitivity when interacting with customers and colleagues from different backgrounds.brBenefit Annual salary range: 49 € Informazioni Aggiuntive Work Environment Location: Rome Working model: On-site Standard office environment This is an excellent opportunity to join a prestigious and highly structured international banking environment , taking on a customer-facing role with a strong focus on relationship management, service excellence and financial solutions.brI candidati, nel rispetto del D.lgs.br198/2006, D.lgs 215/2003 e D.lgs 216/2003, sono invitati a leggere l'informativa sulla privacy consultabile sotto il form di richiesta dati della pagina di candidatura (Regolamento UE n.br2016/679).brATTENZIONE: Abbiamo rilevato la presenza in rete di molti annunci falsi; prendi visione dei nostri consigli per riconoscere i tentativi di truffa sulla pagina dedicata al phishing su .brAdecco Italia S.p.A.br(Aut.brMin.brProt. xjncmbx brN.1100-SG del ).

📌 Member Service Representative (Roma)
🏢 Adecco
📍 Roma