Location: Italy(50% Travel required to client location)

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Contract : 6-12+ Months contract

Key Responsibilities

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- ServiceNow Professional Services / Consulting experience

- Ability to travel

- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making or problem-solving

- ServiceNow certifications in aligned workflow (CSA/CAD/CIS)

- Expertise in 1-2 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership

- Creative with comfort running projects independently with experience working collaboratively, driving complex issues through analysis and resolution

- Guide customers through technical documentation and discussions, driving innovation for consistent delivery and in completing required documentation such as business requirement workbooks for technical aspects of the solution

- Translate requirements into technical specifications and user stories, aligning technical needs with business objectives.

- Provide oversight and unit testing of code developed by partner or customer employees

- Provide feedback to product development to improve the product based on experiences gained with customers

- Contribute to the preparation of client-facing and internal technology deliverables by executing stories, assisting in scoping deals and sharing customer successes.

- Contribute to weekly/bi-weekly status reports across engagements, providing clear visibility of utilisation, risks and actions

- Articulating AI system design, ethical implications and platform use cases clearly, guiding peers and stakeholders in responsible AI adoption.

- Act as a resource to customers by providing expertise on technical matters related to products and solutions.

- Provide ServiceNow workflow solutions with a technical architecture designed for long-term success, following ServiceNow technical standards and leading practices.

- 8+ years of ServiceNow Professional Services / Consulting experience

- Ability to travel

- Experience leveraging or critically thinking about how to integrate AI into work processes,



decision-making or problem-solving

- ServiceNow certifications in aligned workflow (CSA/CAD/CIS)

- Expertise in 1-2 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership

- Creative with comfort running projects independently with experience working collaboratively, driving complex issues through analysis and resolution

- Guide customers through technical documentation and discussions, driving innovation for consistent delivery and in completing required documentation such as business requirement workbooks for technical aspects of the solution

- Translate requirements into technical specifications and user stories, aligning technical needs with business objectives.

- Provide oversight and unit testing of code developed by partner or customer employees

- Provide feedback to product development to improve the product based on experiences gained with customers

- Contribute to the preparation of client-facing and internal technology deliverables by executing stories, assisting in scoping deals and sharing customer successes.

- Contribute to weekly/bi-weekly status reports across engagements, providing clear visibility of utilisation, risks and actions

- Articulating AI system design, ethical implications and platform use cases clearly, guiding peers and stakeholders in responsible AI adoption.

- Act as a resource to customers by providing expertise on technical matters related to products and solutions.

- Provide ServiceNow workflow solutions with a technical architecture designed for long-term success, following ServiceNow technical standards and leading practices.

Role: ServiceNow Engagement Manager

Location: Italy(50% Travel required to client location)

Contract : 6-12+ Months contract

-

- ServiceNow Professional Services / Consulting experience

- Ability to travel.





- Own end-to-end delivery oversight of a portfolio of client engagements, ensuring consultants are performing against agreed SOW obligations (such as on-time/on-budget delivery) and customer expectations

- Manage resource booking and scheduling across active engagements, coordinating with resource management and practice leads to maintain appropriate coverage and minimize gaps

- Serve as the primary customer-facing contact - handling inbound requests around resourcing, schedule changes, invoicing queries, and general delivery concerns with professionalism and pace

- Produce and distribute weekly/bi-weekly status reports across the portfolio, providing clear visibility of utilisation, risks, actions, and financial burn to both customers and internal leadership

- Maintain accurate records of consultant time, scheduling confirmations, and SOW milestone tracking to support accurate and timely invoice processing

- Monitor consultant performance and engagement health, escalating risks or concerns to Delivery Managers and Practice leadership in a timely manner

- Support the onboarding and offboarding of resources, including access provisioning coordination, SOW familiarisation, and customer introductions

- Maintain RIDAC logs and ensure actions are followed up consistently across the portfolio

- Identify and flag scope creep, SOW deviations, or resourcing misalignments early, supporting Change Order processes where required

- Collaborate with Finance and Commercial teams to reconcile actuals against contracted hours and support accurate revenue forecasting

- Be the single contact to encourage collaboration and customer agreement on proposed solutions.

- Mentor Customer Outcomes or Partner team members and identify gaps between actuals and plan of record, driving resolutions. xjncmbx xysqume

- Understands core AI concepts, ethical considerations and platform capabilities, and can explain their application in customer contexts with support.

- Creativity with comfort running projects independently and collaborating as needed

- Success driving complex issues through analysis and resolution

- ServiceNow Certifications (CSA/CAD/CIS)

PMP/Prince II certifications

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📌 Servicenow - Sr. Consultant/ Engegement Manager (Varese)
🏢 MPower Plus
📍 Varese