NOC Manager

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We are looking for a NOC Manager to build and lead our Network Operations Center function, ensuring stable, secure, and efficient IT operations. You will play a key role in transitioning services from third-party providers to an internal team and building a high-performing NOC organisation.

What you will do:

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- Build and develop the NOC function together with the Head of Compute and Network team, including hiring and onboarding NOC Engineers.

- Lead daily NOC operations, ensuring service availability and performance against SLAs and KPIs.

- Manage incidents, alerts, and events, acting as the escalation point for major incidents.

- Lead, coach, and develop NOC Engineers, including performance management and resource planning.

- Manage team rotas, on‑call arrangements, and operational reporting.

- Ensure compliance with ITIL processes (Incident, Problem, Change, and Request Management).

- Drive root cause analysis, continuous improvement, automation, and AI opportunities to improve NOC efficiency.

- Collaborate with internal stakeholders, vendors, and technical teams to manage risks and improve service reliability.

What we are looking for:

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- Significant experience in a Network Operations Centre or IT Operations environment.

- Previous experience leading technical support or operations teams.

- Strong knowledge of network technologies and tools, including Palo Alto, Aruba, and EfficientIP.

- Broad understanding of infrastructure technologies.

- Strong leadership, stakeholder management, and organisational skills.

- Industry certifications are an advantage.

What We Offer

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- International, diverse, and highly collaborative working environment

- Hybrid work model (2 times per week on-site)

- Private life insurance (Ergo Hestia)

- Comprehensive medical care (Lux Med)

- Pension scheme (PPK with PZU)

- Multisport card supporting an active lifestyle

- Annual performance bonus (STI) rewarding results and contribution

- Accident‑free premio awarded when defined safety targets are met and no incidents occur on the manufacturing site

- Modern office located at Żelazna 2, Katowice

- Salary range in Poland: 17 7 zl. gross.

- Final offer depends on candidate's experience and competence. xysqume

Employment Details

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- 3-month probation period

- Permanent employment contract

Join us to build and lead a modern NOC capability and shape the future of our network operations!

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📌 Network Operations Lead (Italia)
🏢 Outokumpu
📍 Italia