At Bim.com , we connect the people who build with the
products they build with. Are you ready to join this exciting
journey as our newest Customer Excellence Manager? Together with
us, you will make a difference – both for our customers and the
planet. We offer you the unique opportunity to be part of a small
team within a global company of 100+ employees. Within the global
Customer Excellence team we enjoy working closely together, sharing
knowledge and supporting each other in a fast-paced,
customer-driven environment. As our new Customer Excellence
Manager, you will work hands-on with our customers to support their
success on our platform through strong relationships, practical
guidance, and close collaboration with internal teams. In this role
you will… Support and develop a portfolio of customers in the
market, building strong, long-term relationships Act as an advisor
for the BIMobject platform, managing customer expectations,
experience and value realisation as well as drive adoption and
optimal use of the platform’s tools through guidance, insights and
follow ups Co-create customer marketing content such as case
studies, campaigns and success stories Proactively collaborate with
Sales, Marketing and Product to ensure customer success Contribute
to building scalable, repeatable ways of working and customer plays
that enable us to support customers efficiently at scale Play a key
role in driving customer retention, engagement and long-term value
We believe that you … Are native in Italian and fully proficient in
English Have experience in customer success, account management or
similar customer-facing roles Communicate confidently and clearly
with customers and internal stakeholders Are structured,
solution-oriented and comfortable prioritizing independently Have a
customer-centric mindset,



a positive can-do attitude, and enjoy
daily interaction with customers while taking ownership of their
journey Enjoy working in a collaborative, international team while
owning your responsibilities Thrive in a technical and data driven
environment Extra awesome (or for you to learn) Experience working
with at-scale customer support and engagement Experience in or
around the construction industry Interest or experience in
marketing Speak any additional languages - such as Nordic
languages, French, German or Spanish Practicalities This position
is remote and you can be based anywhere in Italy. We know that
applying for a job can be intimidating and that applicants rarely
meet (or feel that they meet) every single criterion. So, if this
role looks like a great next step for you, please apply even if you
can’t “check every box.” What we offer our employees The core: A
startup mentality within a stable global company, but small enough
for everyone to have voice in shaping our company’s future. We live
by our values: Raise it, Do it, Together. Flexibility: A genuine
hybrid model. This role is stationed in Malmö, and we love the
office energy, but sometimes the home office fits better. Growth:
We invest in your development and encourage experimentation.
Inclusion: A diverse workplace where different perspectives drive
innovation. Why Bim.com ? The building industry is a vital part of
our society, but it needs to become smarter and greener. That’s
where we come in. Connecting the people who build and the products
they build with. Enabling Property Owners, Designers, Contractors,
Distributors, and Manufacturers to meet the industry’s challenges.
Together with us, you will make a difference – both for our
customers and the planet. Ready to join the journey? We can’t wait
to meet you!

📌 Customer Excellence Manager - Italian market (Lombardia)
🏢 Bim.com
📍 Lombardia