Overview
In this role you will lead the People & Culture function to deliver an exceptional employee experience for onboard crew and operations teams. You'll align HR strategy with Orient Express guidelines to support a high-performance, inclusive, and compliant workplace. You will manage workforce planning, labour relations, and end-to-end HR operations, ensuring luxury standards and guest service excellence. This is a hands-on, strategic position at a renowned luxury brand with broad scope to shape culture and processes.
Retribuzione / Benefits
gross annual salary range: *************** + premio
staff cantine
ALL - Heartist Program: employee discount card
Learning & development opportunities
Commitment to Diversity & Inclusion
talent development within property and across the world
Responsabilità
Define and implement the HR strategy aligned with General Manager and corporate guidelines
Oversee talent acquisition, onboarding, performance management, learning & development, compensation & benefits, payroll, and administration
Translate business priorities into effective people policies and operational HR solutions
Ensure continuous improvement and alignment with brand identity and luxury positioning
Monitor crew KPIs, budgets, staffing forecasts,



and compliance with rest periods and working time regulations
Manage industrial & union relations, including collective bargaining and dispute handling
Promote employee well-being, engagement, and alignment with brand values
Support managers in building positive team dynamics and service culture
Lead onboarding to ensure new joiners are welcomed and trained to standards
Develop scalable workforce planning processes for future expansion
Requisiti fondamentali
Master's degree in relevant field
Minimum 5 years in a senior HR role
Experience in luxury hospitality is mandatory
Strong knowledge of industrial and union relations and employment law
Excellent interpersonal and communication skills; fluent in Italian and English
Entrepreneurial spirit with strong organizational and project management abilities
Hands-on and strategic, capable of day-to-day execution and long-term planning
Proficiency with HR systems and tools (HRIS, ATS, scheduling software, payroll platforms)
excellent interpersonal and communication skills
entrepreneurial spirit
strong organizational and project management abilities
HRIS
ATS
scheduling software

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