GENERAL ROLE The Welcomist Intern will deliver and ensure the best customer experience to our clients! He/She will rapidly gain an understanding of retail fashion luxury industry and how an important Store is daily organized.
MAIN RESPONSIBILITIES The Intern will be involved in the following activities:
Welcome clients with a warm and hospitable greeting;

Build strong relationships with clients in order to discover their needs and wishes;

Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;

Manage customer queues through a dedicated app on Hermès devices;

Support the Sales Associates Team by helping schedule their appointments and customer visits;

Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery.

PROFILE Bachelor’s degree preferably with a linguistic or fashion/luxury focus;

Fluency in Italian and English. A third language will be considered an advantage;

Proficient with Excel / IT tools;

Willing to work with expected full-time working hours;

Professionalism, enthusiasm,



dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements: Excellent interpersonal and communication skills, with a customer service orientation;

Team player mentality to build meaningful relationships and ability to work autonomously;

Availability, flexibility and dynamism to function in a high-pace environment;

Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

WHAT WE OFFER Contract Type: Internship

Working Hours: Full-time

Contract Duration: 6 months

Indicative Gross Monthly Salary: €1000

Benefits: €10 meal voucher per working day

In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!

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📌 Welcomist Internship - Boutique Roma
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📍 Roma