As part of the EMEA Service Transformation Office, you design and coordinate scalable training and customer education programs for service teams and external clients across Europe, the Middle East, and Africa. You ensure content, tools, trainers, and delivery models enable capability building and strong business performance. You'll drive modern learning approaches and data-driven solutions to boost product adoption and customer experience, while collaborating with regional leaders and partners.

enhanced pension plan contributions

Buoni pasto

Design and lead Service Training and Customer Education programs across the EMEA region

Develop scalable curricula and learning pathways covering technical and professional capabilities

Drive adoption of modern learning approaches (digital, blended, on-demand)

Ensure alignment of training with business priorities, customer needs, and service objectives





Coordinate training delivery through internal/external partners, trainers, and subject matter experts

Bachelor's degree in a relevant field

Minimum 5 years of experience in Training, Learning & Development, Customer Education, or related function

Experience designing and managing training programs across multiple countries and stakeholders

Proven project management and stakeholder management skills

Strong written and verbal communication in English

Strong communication

Experience with Learning Management Systems (LMS) and digital learning platforms

Knowledge of adult learning principles and modern learning methodologies

Certification in Learning & Development, Change Management, or Project Management

📌 Service Training & Customer Education Programs (Monza)
🏢 Altro
📍 Monza