At Blacklane, we are looking for a Senior Operations Manager to join our team on a full-time, permanent contract , with Milan as the primary location. In this role, you will scale operations across your designated European markets and help establish Blacklane as a preferred partner for our supply partners, including professional chauffeurs. You will report to the Head of Operations for our Europe Cluster.

Design and implement strategies for supply partnerships in ground transportation services across your designated area to ensure guests receive high-quality service at an optimized cost level. Own and actively manage supply pricing and margin performance, balancing supply and demand dynamics to meet profitability and fulfillment targets. Make informed operational decisions in response to market fluctuations, including pricing adjustments and capacity allocation.

Maintain strong partner engagement and loyalty, particularly in supply-constrained or low-volume market conditions. Represent chauffeur insights and operational realities internally, ensuring their perspective informs strategy and product improvements. Use data analysis and market insights to identify risks, improve forecasting accuracy, and support decision-making.

Partner cross-functionally with Sales, Marketing, Legal, Finance, Business Intelligence, and Product to align commercial, regulatory, and operational priorities. Build and maintain long-term strategic relationships with supply and corporate partners. Work as a largely field-based leader with regular travel to strengthen partnerships and monitor market conditions.

Build strong analytical and relationship management capabilities within your team. Enable clear data storytelling and performance ownership across markets. 5+ years of experience in strategy, operations, or a similar role in a dynamic environment. A strong understanding of partnership management and relationship-driven business models.

A highly analytical approach and the ability to interpret supply and demand dynamics and translate data into action.





Experience managing KPIs, margin performance, and operational roadmaps.

Experience as a skilled negotiator, able to structure win-win outcomes while protecting commercial performance. Comfort operating in uncertain and rapidly changing market environments.

Experience leading and developing teams. The ability to communicate insights clearly through data storytelling. Fluency in English and Italian.

About Blacklane Our mission is simple but powerful: to become the world's leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step.

Our Company

Culture & Values Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Care, Drive and Excellence. Care - We are invested in each other's well-being and professional growth.

Excellence - We understand our customers so we can exceed expectations. We support our people through initiatives like Employee Resource Groups (ERGs), mentorship programs that bring our values to life. We welcome and actively support employees to create or join the communities that are important to them.

Strong local benefits package via , including health coverage and statutory protections Competitive local vacation and public holiday entitlements Your Mental Health → No compromise with Nilo Continuous learning through Linked In learning and L&D; budget Fair pay and benefits tailored to local markets Mystery Rides: Quarterly Voucher to enjoy personal trips around the world with Blacklane and experience our service from a guest's perspective. We believe that being open about compensation is an important part of building trust and creating a fair candidate experience. Our reward strategy is built to support consistency, fairness, and clarity across the organization.

Where an offer would sit within this range depends on objective factors such as role scope, relevant experience, critical skills, and internal consistency at the same level. It is not based on salary history or negotiation alone.

📌 Senior operations manager (milan/rome) (Milano)
🏢 Blacklane
📍 Milano