Senior Engagement Manager (ServiceNow) – Italy – Remote

Empiric are supporting a leading global organisation on a critical ServiceNow requirement in Italy.

This is a high-priority opportunity for an experienced Senior Engagement Manager to oversee the end-to-end delivery of complex ServiceNow programmes across multiple client engagements.

You’ll be responsible for delivery governance, client relationships, financial tracking, resource management and risk control, while helping customers maximise value across the ServiceNow platform and its emerging AI capabilities.

Key Skills & Experience

- 8+ years of ServiceNow Professional Services and Engagement / Project Management experience.
- ServiceNow programme and portfolio delivery.
- Management of multiple concurrent client engagements.
- SOW, scope, timeline and deliverable governance.
- Client and senior stakeholder management.
- Resource and capacity management.
- Financial tracking, burn-rate management and invoicing oversight.
- Risk, issue, dependency and change management.
- ServiceNow ITSM, ITOM, ITAM and platform workflows.
- ServiceNow architecture and solution delivery understanding.
- Understanding of ServiceNow AI capabilities and business use cases.
- Active ServiceNow certification such as CSA,



CAD or CIS.
- PMP or PRINCE2 certification.
- Fluent Italian and English.

Nice to Haves

- ServiceNow SPM / PPM experience.
- Advanced ServiceNow workflow certifications.
- Experience mentoring Engagement Managers and delivery teams.
- Experience managing complex customer escalations and operational conversations.
- Strong background in enterprise-scale ServiceNow transformation programmes.

Contract Details

Location: Italy

Work Mode: Remote, with flexible travel as required

Contract Setup: 12-Month Freelance / B2B Contract – Partita IVA required or willingness to establish one before starting

Languages: Italian & English – Advanced / Fluent required

Start Date: ASAP

Rate: Competitive, dependent on experience

This is an excellent opportunity to join a major enterprise environment and take ownership of complex ServiceNow engagements, working across delivery, commercial governance and strategic platform transformation.

Please respond to this advert or reach out to Azaan on either [email protected] or +44 7853 846584 — WhatsApp is fine — for a confidential chat and more details on this exciting project.

📌 Senior Engagement Manager (ServiceNow) – Italy – Remote (Italia)
🏢 Empiric
📍 Italia