Role: SAP SD OTC ConsultantRole Type: ContractLocation: ItalyWork Mode: Remote(Need basis travel is required in Italy )Languages: Italian &

- EnglishRole OverviewExperienced SAP S/4 HANA O2 C Consultant to join AMS Support team in Italy. The consultant will be responsible for providing functional support, incident resolution, change request implementation, and continuous process improvements for the Order-to-Cash business processes within SAP S/4 HANA. The role requires close collaboration with business users, IT teams, and global stakeholders to ensure smooth operations and service delivery. Key ResponsibilitiesAMS Support Activities- Provide L2/L3 functional support for SAP S/4 HANA Sales and Distribution (SD) and Order-to-Cash processes.

- Analyze, troubleshoot, and resolve incidents, service requests, and production issues within SLA timelines.
- Perform root cause analysis and implement sustainable solutions.
- Support business users during month-end, quarter-end, and year-end activities.
- Monitor application performance and proactively identify process improvements.Functional Expertise- Manage end-to-end O2 C processes including:
- Customer Master Data
- Inquiry and Quotation Management
- Sales Order Processing
- Pricing &
- Discounts
- Availability Check (ATP)
- Delivery Processing
- Transportation &
- Shipping
- Billing and Invoicing
- Returns Management
- Credit Management




- Intercompany Sales
- Support integration with MM, FI &
- WM systems.
- Configure and maintain SAP SD/O2 C functionalities in S/4 HANA.Change &
- Enhancement Management- Gather and analyze business requirements.
- Prepare Functional Specifications for developments and enhancements.
- Support testing activities, including SIT, UAT, and regression testing.
- Coordinate transport management and production deployments.
- Support SAP release upgrades and system enhancements.Stakeholder Management- Collaborate with local and global business teams.
- Conduct user training sessions and prepare support documentation.
- Participate in governance meetings and provide status reports.Required Skills &
- QualificationsMandatory Skills- 10+ years of SAP SD/O2 C consulting experience.
- Minimum 5+ years of SAP S/4 HANA experience.
- Strong knowledge of:
- Sales Order Management
- Pricing Procedures
- Delivery &
- Shipping
- Billing &
- Invoicing
- Credit Management
- Returns Processing
- Customer Master Data
- Experience in AMS/Support projects.
- Strong issue-resolution capabilities.
- Experience with Service Now, Jira, or similar ticketing tools.
- Knowledge of integration with FI, MM, and WM.
- Excellent communication and stakeholder management skills.Preferred Skills

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