Company Description Beryl Technologies is a global provider of servicing and network optimization solutions, supporting clients in more than 150 countries through an approved partner network. The company offers comprehensive break-fix support for servers, networks, storage, and desk-side environments, along with individually tailored spare parts contracts.

Beryl

Technologies also provides specialized engineering resources, including multi-lingual, white-label, and depot engineers to meet complex infrastructure needs. Its professional services span IMAC, rollouts, relocations, IT asset disposition, reverse logistics, and OEM repair and maintenance. The organization is driven by a visionary, purposeful, and diligent team that values motivation, trust, and reliability.

Role Description The Regional Team Lead is a contract, on-site role based in the Greater Milan Metropolitan Area, responsible for overseeing day-to-day service delivery and technical operations within the region. This role leads and coordinates field engineers and support staff across server, network, storage, and desk-side environments to ensure timely and high-quality break-fix and professional services.

The Regional Team

Lead monitors workload distribution, prioritizes service tickets, and ensures adherence to service level agreements and operational standards. They collaborate closely with clients and partners to manage expectations, resolve escalations, and maintain strong service relationships.



The role also includes reporting on regional performance, identifying process improvements, supporting training and onboarding of engineers, and ensuring alignment with Beryl Technologies’ global service methodologies.

Qualifications

- Strong leadership and team management skills, including coordination of cross-functional technical teams and mentoring of field engineers.
- Experience with server, network, and storage environments (e.g., major OEMs and enterprise infrastructure) and familiarity with break-fix and desk-side support operations.
- Proficiency in service delivery management, including ticket prioritization, SLA adherence, incident escalation, and continuous process improvement.
- Excellent communication and interpersonal skills, with the ability to work effectively with multi-lingual teams, clients, and vendor partners.
- Solid organizational and problem-solving abilities, with experience handling complex, time-sensitive technical issues on-site.
- Prior experience in regional or site leadership roles within IT services, managed services, or professional services environments is highly beneficial.
- Working knowledge of standard IT service management frameworks (such as ITIL) and familiarity with service management tools and reporting.
- Bachelor’s degree in Information Technology, Engineering, or a related field, or equivalent practical experience; fluency in English and Italian preferred.

📌 Regional Team Lead (Milano)
🏢 Beryl Technologies
📍 Milano