About R3GISR3GIS is a pioneering company dedicated to revolutionizing green space management through innovative technology and data-driven solutions. We are committed to enhancing urban resilience, improving quality of life, and fostering environmental sustainability. Our mission integrates scientific knowledge with practical applications, engaging diverse stakeholders to create smarter, more efficient, and environmentally conscious urban ecosystems.

At R3GIS, we value systemic thinking, openness, and collaboration, striving to develop solutions that address current needs while adapting to future challenges posed by climate change and urbanization.

About the role

We are looking for an enthusiastic, customer-focused Customer Success & Support Specialist to join our team, serving as the frontline contact for our users and ensuring they get maximum value from our software.

Key Responsibilities

- 1st-Level Support & • Ticket Management:

Receive, analyze, and troubleshoot incoming technical and functional support requests via our helpdesk portal. Resolve issues efficiently or escalate complex cases to 2nd- and 3rd-level engineering/product teams.
- Customer Hotline & • Inbound Communication:

Act as the primary point of contact for customer inquiries over the phone, delivering empathetic, structured support and logging tickets accurately in the system.
- Online Customer Training: Plan, organize, and conduct interactive online training sessions (webinars and 1-on-1 calls) to guide new and existing clients through GreenSpaces and WorkSpaces.
- Post-Training Reporting: Document training outcomes, summarize user feedback,



and compile training reports to ensure seamless customer onboarding and continuous product improvement.
- KPI Tracking & • Reporting:

Assist in tracking, maintaining, and reporting key performance indicators (KPIs) related to support response times, ticket resolution rates, and customer satisfaction metrics.

Candidate QualificationsLanguage Requirements (Essential)

- High-level proficiency in at least TWO of the following languages: Italian, German, or English. (Trilingual skills are a strong plus!)

Skills & • Experience

- Experience in customer support, IT helpdesk, customer success, or SaaS client services.
- Comfortable presenting live and hosting training sessions via web-conferencing tools (e.g., Teams, Google Meet).
- Good technical aptitude: Ability to learn complex software platforms quickly and translate technical concepts into simple explanations for end users.
- Strong communication skills, patience, and a problem-solving mindset under pressure.
- High organizational skills with a structured, analytical approach to tracking helpdesk metrics and writing reports.

Nice to Have

- Prior exposure to GIS, spatial data, environmental technologies or facility management software.
- Experience using modern helpdesk and ticketing systems (e.g., Jira, Zendesk, Freshdesk).

What We Offer

- An international, collaborative, and innovation-driven work culture.
- Opportunity to work with cutting-edge tools that make a real-world environmental impact.
- Professional development and structured onboarding
- Flexible working hours and modern hybrid work setup.

To apply, send your resume and a brief introduction to contact information.

📌 Customer Success & Support Specialist (Bolzano)
🏢 R3Gis
📍 Bolzano