In this role you will monitor and support the adoption of a new tool, coach the Sales area and related departments, and analyze Customer Experience (CE) performance. You will design trainings, deliver coaching sessions, and create insightful CE reports to guide improvements. You work closely with cross-functional teams to translate data into action that elevates the customer journey across the network.

This position combines hands-on support, advisory work, and people development to drive CE impact at scale.

Prepare CE-related reports and analyses

Draft and manage official communications to sales and service networks

Create and deliver CE-focused PowerPoint presentations

Support CE in analysis and design of incentive schemes

Design, manage, and deliver virtual coaching sessions (webinars) on CE topics

Provide hands-on support for new projects and tools in Sales and Service

Develop and deliver training modules for internal field staff and network on CE topics





Deliver classroom-based behavioral training on soft skills

Conduct potential and gap analyses

Advanced knowledge of the automotive industry

Strong analytical skills to evaluate qualitative KPIs and translate insights into action plans

Proven experience with Dealer Management Systems (DMS)

Excellent knowledge of Microsoft Office, Visual Analytics tools, and database querying

Ability to analyze complex datasets and define effective solutions

University degree

Good command of English and Italian

Minimum 2 years of experience in data analysis and reporting roles

Availability to travel across the national territory

Independence and teamwork

Willingness to share insights and results

Excellent presentation and public speaking

PowerPoint

CE metrics analysis

Data analysis and reporting

📌 Coach & Consultant (Bardi)
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