ppLuogo di lavoro: Roma /p h3Profilo /h3 h3Adecco Italia is currently recruiting, on behalf of a prestigious international banking institution based in Rome, a Member Service Representative to join its local team. /h3 pThe successful candidate will be responsible for delivering a high-quality service experience, building strong and trusted relationships with customers and supporting them in identifying the banking and financial solutions that best meet their current and future needs. /p pThe role combines bcustomer service, relationship management, banking operations and a commercial approach /b, within a highly professional and international environment. /p h3Key Responsibilities /h3 ul liDeliver an outstanding customer experience at every interaction, providing prompt, professional and courteous assistance. /li liBuild and strengthen relationships with customers, gaining a clear understanding of their financial needs through effective questioning and active listening. /li liAct as a trusted advisor by presenting the features and benefits of banking products and services that best meet customers' current and future requirements. /li liVerify customer eligibility, support the onboarding process and assist with the opening of new accounts. /li liProcess and support applications related to banking and lending products and services. /li liInvestigate and resolve issues concerning customer accounts and loans, ensuring timely follow-up and keeping customers informed throughout the process. /li liRespond to telephone inquiries, requests and written correspondence in a professional and effective manner. /li liMaintain the highest standards of confidentiality when handling customer and account information. /li liEnsure compliance with applicable banking regulations, internal policies and procedures. /li liMaintain awareness of anti-money laundering requirements and promptly identify and report any suspicious activity in accordance with established procedures. /li liComplete all relevant compliance documentation and mandatory AML-related training. /li liSupport administrative, clerical and reception activities contributing to the efficient operation of the Rome office.



/li liParticipate in customer presentations, service activities and internal training programmes. /li liPerform additional responsibilities as required. /li /ul h3Requirements /h3 ul liUniversity degree. /li liAt least b2 years of professional experience within a bank, financial institution or similar financial services environment /b . /li liPrevious experience with bretail banking products and services /b is highly desirable. /li liKnowledge of regulations relating to banking accounts, financial services, confidentiality and lending, or a strong willingness to develop expertise in these areas. /li liGood command of Microsoft Office and ability to quickly learn new applications and digital tools. /li libFluency in both English and Italian, written and spoken, is essential. /b /li /ul h3Responsabilità /h3 h3Key Responsibilities /h3 ulliDeliver an outstanding customer experience at every interaction, providing prompt, professional and courteous assistance. /li /ul ulliBuild and strengthen relationships with customers, gaining a clear understanding of their financial needs through effective questioning and active listening. /li /ul ulliAct as a trusted advisor by presenting the features and benefits of banking products and services that best meet customers' current and future requirements. /li /ul ulliVerify customer eligibility, support the onboarding process and assist with the opening of new accounts. /li /ul ulliProcess and support applications related to banking and lending products and services. /li /ul ulliInvestigate and resolve issues concerning customer accounts and loans, ensuring timely follow-up and keeping customers informed throughout the process. /li /ul ulliRespond to telephone inquiries, requests and written correspondence in a professional and effective manner.



/li /ul ulliMaintain the highest standards of confidentiality when handling customer and account information. /li /ul ulliEnsure compliance with applicable banking regulations, internal policies and procedures. /li /ul ulliMaintain awareness of anti-money laundering requirements and promptly identify and report any suspicious activity in accordance with established procedures. /li /ul ulliComplete all relevant compliance documentation and mandatory AML-related training. /li /ul ulliSupport administrative, clerical and reception activities contributing to the efficient operation of the Rome office. /li /ul ulliParticipate in customer presentations, service activities and internal training programmes. /li /ul ulliPerform additional responsibilities as required. /li /ul h3Skill e Professionalità /h3 ul liStrong customer service and commercial orientation. /li liExcellent interpersonal and communication skills. /li liAbility to establish trusted and long-lasting customer relationships. /li liStrong problem-solving skills and attention to detail. /li liProfessionalism, tact and diplomacy. /li liHigh level of confidentiality and discretion. /li liAbility to work effectively in an international and multicultural environment. /li liCultural awareness and sensitivity when interacting with customers and colleagues from different backgrounds. /li /ul h3Benefit /h3 pAnnual salary range: € /p h3Informazioni Aggiuntive /h3 h3Work Environment /h3 ul libLocation: /b Rome /li libWorking model: /b On-site /li liStandard office environment /li /ul pThis is an excellent opportunity to join a prestigious and highly structured international banking environment , taking on a customer-facing role with a strong focus on relationship management, service excellence and financial solutions. /p pI candidati, nel rispetto del D.lgs. 198/2006, D.lgs 215/2003 e D.lgs 216/2003, sono invitati a leggere l'informativa sulla privacy consultabile sotto il form di richiesta dati della pagina di candidatura (Regolamento UE n. 2016/679). /p pAdecco Italia S.p.A. (Aut. Min. Prot. N.1100-SG del ). /p /p #J-18808-Ljbffr

📌 Member service representative (Roma)
🏢 Adecco Italia
📍 Roma