Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Main duties and responsibilities

- Customer care – Provide consistent and exceptional standard of customer service
- Go the “extra mile” to guarantee excellent customer experience to VIP customers
- Provide a warm welcome to the guests and lead them to their seats
- Provide full assistance: explain procedures, be proactive in answering questions, anticipate needs
- Mitigate conflicts with the travellers, contributing to the best customer satisfaction

Commercial

- Deliver quality and consistent service by identify customers’ needs and working on client relationships and promotional services
- Approach globe shoppers to understand their potential interests and needs, retain customer loyalty by giving appropriate and personalized advice on GB Merchant’s products
- Be creative in proposing the visit to the GB Merchant’s stores
- Contribute to the development of our business by identifying opportunities and being proactive
- Achieve Business Project goals while raising GB awareness
- Focus on results to fulfil Merchant’s expectations and pursue targets

Refund

- Refunding Global Blue Tax Free Cheques in compliance with the appropriate country rules or the guidelines given by Global Blue
- Perform the refund in the most correct and satisfactory way (quick and precisely)
- Money handling and cash responsibility
- Support the tourist providing relative information

Reporting and collaboration

- Line Manager




- Marketing Sales Manager
- Partner Relationships & Marketing Manager
- Merchants Sales Manager
- Key Account Manager
- Sales Organization
- Business Support Refund Organization

Background and Education

- Retail or service industry experience
- Fluent in English (written & spoken) is a must
- Fluent in Chinese/Japanese/Korean/Russian/Chinese/Arabic (written & spoken)
- Experience in cash handling
- Experience in direct customer contacts
- Excellent interpersonal and communication skills, service orientation, passion, motivation for engagement of Globe Shoppers
- Ability to communicate and inspire
- Great customer service skills, problem solving and business senseWilling to work on shift
- University graduate preferred

Specific skills and competencies

- Flexible and proactive
- Good organizational skills and independent working after given guidelines
- Good knowledge of MS Office products
- Dynamic, creative and keen to participate and enjoy team work

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

WELCOME TO THE FUTURE OF COMMERCE

Shift4 (NYSE: FOUR)



powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world. For more information, visit shift4.com.

About Global Blue

Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com.

A Global Leader in Financial Technology

75+ Countries
$300+ Billion Processed Annually
300,000+ Customers
1,200+ Technology Integrations
5+ Billion Annual Transactions
100+ Payment Methods

Meet the Executive Team

Shift4's experienced senior leadership team helps us push the boundaries of commerce innovation.

Shift4Cares

We take corporate social responsibility seriously and strive to make a positive impact on the world around us. The Shift4 team is committed to making a difference in our local communities through volunteerism and other charitable contributions.

Join Our Team

Our people are our greatest asset, and we’re always looking for driven and innovative individuals to join our fast-growing team.

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📌 Associate Lounge Assistant (Roma)
🏢 Shift4 Payments
📍 Roma