ph3Digital Collaboration Engineer /h3 pAzienda : Iss A/S Tipo Lavoro : Tempo pieno Italy /p h3Descrizione Lavoro - Digital Collaboration Engineer /h3 pAt ISS Tech Team, we create smarter workplace experiences through technology. Our Global Technology Solutions team builds digital solutions, from sensors and IoT devices to data, analytics and AI-driven capabilities, that support our ISS A/S operations across Cleaning, Workplace, Food and Technical Services. /p pWith tech hubs in Copenhagen, Warsaw, and Porto, and teams collaborating across more than 30 countries, our ISS Tech team develops our digital solutions that have a real impact on both our customers and our people. /p pbLocation: /bWarsaw, Poland /p pbWork regime: /bHybrid /p pbThe Job Role as Digital Collaboration Engineer: /b /p pAs a Digital Collaboration Engineer, you will help ensure the continuity, quality, security, and scalability of ISS’s Microsoft 365 services. You will combine day-to-day platform engineering with project delivery, automation, governance, and tenant‑to‑tenant migrations arising from acquisitions. The role addresses a growing capacity gap created by organisational changes, expanding demand from business units, an increasing operational backlog, and a portfolio of new initiatives across security, collaboration, automation, governance, and user enablement. Working within the Digital Workplace team and in close partnership with security, compliance, service desk, local IT, vendors, and acquired organisations, you will reduce operational and project-delivery risk, strengthen platform resilience, and translate business requirements into sustainable Microsoft 365 engineering outcomes while maintaining business continuity and compliance. /p pbWhat you’ll do: /b /p ul liOwn day-to-day Microsoft 365 service operations and ensure platform stability, availability, and performance. /li liResolve complex Microsoft 365 issues escalated by the service desk or local IT teams. /li liAdminister core Microsoft 365 workloads and implement configuration changes aligned with security, compliance, and governance standards. /li liLead assigned Microsoft 365 projects through planning, build, testing, deployment, hypercare and operational handover. /li liBuild and maintain PowerShell-, Microsoft Graph-, and API-based automation for provisioning, policy enforcement, reporting, and operational workflows. /li liCreate and maintain architecture documentation, runbooks, standard operating procedures,



migration guides, and support knowledge articles. /li liMonitor service health, incident trends, and key platform metrics, and implement preventive improvements. /li liPartner with security and compliance stakeholders to implement controls, support audit readiness, and deliver remediation actions. /li liPlan and execute tenant‑to‑tenant Microsoft 365 migrations for acquired companies, including discovery, dependency mapping, readiness assessment, cutover design, migration, and post‑migration stabilisation. /li liAssess identity, email, collaboration data, endpoint management, licensing, and compliance dependencies and constraints. /li liCoordinate migration workstreams with internal teams, vendors, and acquired entities, managing technical dependencies and business‑continuity risks. /li liContribute to the Microsoft 365 roadmap by translating business requirements into actionable engineering deliverables. /li /ul pbKey qualifications: /b /p pbMust have: /b /p ul liSeveral years of hands‑on experience administering and engineering Microsoft 365 in a complex enterprise environment. /li liStrong knowledge of core Microsoft 365 workloads, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Entra ID, and their security, compliance, and governance capabilities. /li liProven experience troubleshooting complex Microsoft 365 incidents and delivering configuration changes through controlled testing, deployment, hypercare and handover. /li liStrong scripting and automation skills using PowerShell and Microsoft Graph API, with the ability to develop and maintain automation solutions for Microsoft 365 administration and governance. /li liAbility to produce clear technical documentation, runbooks, standard operating procedures, and migration plans. /li liHands‑on experience with Microsoft 365 Copilot, including configuration, administration, governance, and troubleshooting. /li liPractical experience with Copilot Agents, including their configuration, deployment, permissions, and integration with Microsoft 365 services.



/li liExperience managing Microsoft 365 user licensing, including license assignment, removal, license optimization, and troubleshooting licensing‑related issues. /li liEnglish proficiency, both written and spoken. /li /ul pbNice to have: /b /p ul liExperience supporting Microsoft 365 integrations during mergers and acquisitions. /li /ul ul liRelevant Microsoft certifications in Microsoft 365, messaging, identity, security, or collaboration. /li liExperience planning or delivering Microsoft 365 tenant‑to‑tenant migrations, including identity, email, collaboration data, licensing, endpoint management, and compliance dependencies. /li liExperience with service health monitoring, platform metrics, audit readiness, and preventive improvement programmes. /li liExperience with SPFx/React, .NET/C#, SQL, Azure Functions, REST APIs, or Terraform is considered an advantage. /li /ul pbPersonal skills: /b /p ul liStructured problem‑solving and sound judgement in complex, high‑risk technical situations. /li liClear communication and confident collaboration with technical teams, business stakeholders, vendors, and acquired organisations. /li liStrong ownership, prioritisation, and attention to detail across operations and project delivery. /li liA proactive, improvement‑oriented mindset with the ability to work independently and as part of a global team. /li /ul pWhy ISS /p pAt ISS, we are more than just a service provider ofcleaning, food, workplace and technical services, weare a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customersto attract talent andgrow their businesses. This begins with our own people throughtraining, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaceswhere our customers’ employees and businesses thrive too. /p pISS is a Place to Be You. /p pBe who you are. Become what you want. Be part of something bigger. /p pBecome more. bBecome ISS. /b /p pISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves. /p pb#LI-Hybrid /b /p /p #J-18808-Ljbffr

📌 Digital Collaboration Engineer (Italia)
🏢 Iss A/S
📍 Italia