ph3EUS Service Manager (Collaboration) /h3pAzienda : Outokumpu Tipo Lavoro : Tempo pieno Italy /ph3Descrizione Lavoro - EUS Service Manager (Collaboration) /h3pbWe are looking for a Service Manager – End User Services, Collaboration /b to take responsibility for managing and developing collaboration services in our End User Services area. /ppbIn this role /b, you will be responsible for the overall service management, continuous improvement and further development of services and solutions within the Microsoft 365 Collaboration area. You will oversee End User Services more broadly, while specializing in collaboration technologies such as Teams, SharePoint, OneDrive, Exchange Online and related Microsoft 365 services. /ppbYou will act /b as a key point of contact for business stakeholders and vendors regarding IT topics within your service area, ensuring that services are reliable, secure, cost-efficient and continuously improved. /ppbYour responsibilities /b /pulliManaging daily IT service operations, service performance, availability and continuous improvement within End User Services and the Collaboration area /liliActing as the single point of contact for business stakeholders and vendors, including vendor management and third-party service contract follow-up /liliPreparing and following up service budgets, forecasts, actuals, software license optimization and budget compliance /liliManaging Microsoft 365 tenant administration, including licensing, governance, access management, policies, reporting, security and compliance topics /liliPlanning and supporting project and change deliveries, including rollouts, adoption, communication,



user training and CAB participation/chairing /liliMaintaining service structure, CMDB accuracy, documentation and knowledge articles within the service area /liliMentoring specialists, sharing knowledge and building operational capability within the End User Services team /li /ulpbWhat we are looking for /b /pulliB.Sc. or M.Sc. degree in Computer Science, IT or equivalent industry experience, with at least 5 years of experience in Collaboration Technologies and IT Operations /liliITIL Foundation certification or similar practical Service Management experience /liliStrong Microsoft 365 knowledge, including Teams, SharePoint, OneDrive, Exchange Online, Entra ID/Azure AD, FileShares, security and compliance /liliFluent English skills, both spoken and written; other languages are considered an advantage /liliAnalytical, proactive and hands‑on approach, with excellent cooperation, communication and stakeholder management skills /li /ulpbWhat Outokumpu offers /b /pulliA key role in a global company and modern IT environment /liliOpportunity to develop and improve global end user services /liliCollaborative colleagues and support from the wider IT organization /liliOpportunities for learning, knowledge sharing and professional growth /liliFlexible working practices, including hybrid work /li /ulpFor more information about the position, please contact Head of End User Services, Satu Nuutinen via phone on 13 August between 9:00–10:00. /ppThe selected candidate will be required to pass a security clearance vetting and health check (including drug tests) before commencing employment /p /p #J-18808-Ljbffr

📌 Eus Service Manager (Collaboration) (Italia)
🏢 Outokumpu
📍 Italia