ppbAdecco Italia is currently recruiting, on behalf of a prestigious international banking institution based in Rome, a Member Service Representative to join its local team. /b /ppThe successful candidate will be responsible for delivering a high-quality service experience, building strong and trusted relationships with customers and supporting them in identifying the banking and financial solutions that best meet their current and future needs. /ppThe role combines bcustomer service, relationship management, banking operations and a commercial approach /b, within a highly professional and international environment. /ppbKey Responsibilities /b /pulliDeliver an outstanding customer experience at every interaction, providing prompt, professional and courteous assistance. /liliBuild and strengthen relationships with customers, gaining a clear understanding of their financial needs through effective questioning and active listening. /li liAct as a trusted advisor by presenting the features and benefits of banking products and services that best meet customers' current and future requirements. /li liVerify customer eligibility, support the onboarding process and assist with the opening of new accounts. /li liProcess and support applications related to banking and lending products and services. /li liInvestigate and resolve issues concerning customer accounts and loans, ensuring timely follow-up and keeping customers informed throughout the process. /li liRespond to telephone inquiries, requests and written correspondence in a professional and effective manner. /li liMaintain the highest standards of confidentiality when handling customer and account information. /li liEnsure compliance with applicable banking regulations, internal policies and procedures. /li liMaintain awareness of anti-money laundering requirements and promptly identify and report any suspicious activity in accordance with established procedures.



/li liComplete all relevant compliance documentation and mandatory AML-related training. /li liSupport administrative, clerical and reception activities contributing to the efficient operation of the Rome office. /li liParticipate in customer presentations, service activities and internal training programmes. /li liPerform additional responsibilities as required. /li /ulpbRequirements /b /pulliUniversity degree. /li liAt least b2 years of professional experience within a bank, financial institution or similar financial services environment /b. /li liPrevious experience with bretail banking products and services /b is highly desirable. /li liKnowledge of regulations relating to banking accounts, financial services, confidentiality and lending, or a strong willingness to develop expertise in these areas. /li liGood command of Microsoft Office and ability to quickly learn new applications and digital tools. /li libFluency in both English and Italian, written and spoken, is essential. /b /li /ulpbSkills and Competencies /b /pulliStrong customer service and commercial orientation. /li liExcellent interpersonal and communication skills. /li liAbility to establish trusted and long-lasting customer relationships. /li liStrong problem-solving skills and attention to detail. /li liProfessionalism, tact and diplomacy. /li liHigh level of confidentiality and discretion. /li liAbility to work effectively in an international and multicultural environment. /li liCultural awareness and sensitivity when interacting with customers and colleagues from different backgrounds. /li /ulpbWork Environment /b /pullibLocation: /b Rome /li libWorking model: /b On-site /li liAnnual Salary range: € /li liStandard office environment /li /ulpThis is an excellent opportunity to join a bprestigious and highly structured international banking environment /b, taking on a customer-facing role with a strong focus on relationship management, service excellence and financial solutions. /p /p #J-18808-Ljbffr

📌 Member Service Representative (Roma)
🏢 Adecco Portugal
📍 Roma