Overview

As a Digital Functional Senior Analyst, you bridge Business, Product and Technology to translate customer needs into scalable platform solutions. You’ll shape Costa’s digital ecosystem across channels, ensuring aligned requirements, dependencies and feasible delivery. You work closely with cross-functional teams to translate journeys into functional specs and assess platform capabilities. Join a collaborative team driving customer journeys, platform integrity and scalable digital initiatives with real impact.

Retribuzione / Benefits

- daily meal vouchers
- exclusive discounts
- Wellbeing@Costa platform
- free medical insurance
- welfare benefits for you and family
- discounts on cruises and onboard services

Responsabilità

- Analyse business initiatives and customer journeys to produce detailed functional specifications for Costa's digital platforms
- Assess cross-platform dependencies, impacts and interactions to maintain ecosystem consistency
- Identify gaps, constraints and technical dependencies that affect delivery of digital initiatives
- Collaborate with Business,



Product and Technology stakeholders to align requirements and prioritize functional solutions
- Define feasible, scalable, and sustainable digital solutions across channels

Requisiti fondamentali

- 5+ years in Functional Analysis, Digital Product, Digital Transformation, eCommerce or similar environment
- Strong ability to translate business needs into detailed functional requirements and user stories
- Solid understanding of customer journeys and digital ecosystems with mapping to platforms and integrations
- Experience assessing dependencies and identifying platform constraints
- Exposure to multiple digital platforms (CRM, CMS, eCommerce, Mobile Apps, Customer Service, Marketing Automation, Loyalty) is a plus
- Familiarity with Agile methodologies and Jira
- Fluency in English

- Cross-functional collaboration
- Analytical thinking and problem solving
- Stakeholder management
- CRM
- CMS
- eCommerce

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