ppAt Ascom, we build technology that truly matters. Our healthcare IT solutions are used in over b12,000 hospitals worldwide /b, supporting critical workflows and handling bhundreds of millions of alerts every year /b. This role sits close to the heart of our operations—where technology, healthcare, and real‑world problem solving meet. /p pDue to bcontinued growth /b and increasing customer demand, we are expanding our team. This is not a temporary backfill, but a blong‑term investment /b in delivery capacity and talent development. /p h3The Role /h3 pAs a bSecond Line Support Engineer /b, you will work on complex technical issues that go beyond basic helpdesk tasks. You’ll support hospital and healthcare customers, troubleshoot advanced incidents, and help ensure stable, secure systems in mission‑critical environments. /p pThis role is ideal for: /p ul libYoung graduates /b in biomedical, ICT, or software engineering /li liIT professionals with bcustomer care / support experience /b and solid technical foundations /li liEngineers who want to grow into bhealthcare software and systems expertise /b /li /ul h3What You’ll Do /h3 ul liDiagnose and resolve bcomplex technical issues /b escalated from First Line Support or field engineers /li liWork hands‑on with bWindows Server environments /b, SQL databases, and system integrations /li liAnalyze recurring issues and support broot cause analysis /b and long‑term fixes /li liRegister, classify, and process incidents and service requests /li liCommunicate clearly with customers,



providing updates and managing expectations /li liSupport SLAs and participate in structured bon‑call / weekend rotations /b /li liTake part in preventive maintenance activities to ensure system stability /li /ul pThis is a bsoftware‑and system‑focused role /b, not hardware‑heavy. /p h3What You Bring (Must‑Have) /h3 ul liEducation in ICT, software engineering, biomedical engineering, or similar (or equivalent experience) /li liPractical experience or strong knowledge of: /li liCustomer support / helpdesk workflows /li liUnderstanding of data security principles /li liAbility to analyze problems and communicate clearly with both colleagues and customers /li /ul h3Nice to Have /h3 ul liExperience in hospital or healthcare environments /li liITIL certification /li liGraduates with strong internships or hands‑on lab experience /li liInterest in biomedical or clinical software systems /li /ul h3Why Join This Team /h3 ul liStable growth long‑term demand – roles support future delivery, not firefighting /li liMeaningful work – real impact on hospital operations and patient safety /li liExpert environment – learn from highly experienced colleagues in a centre‑of‑expertise setup /li liClear development path – strong entry point into healthcare technology with progression /li liPeople‑first leadership – hiring to protect team balance and sustainability /li liFlexible work model – hybrid setup supported /li /ul h3Diversity Inclusion Statement /h3 pAscom is an equal opportunity employer. We welcome applications from all qualified individuals, regardless of background, and are committed to creating an inclusive environment where everyone is valued and has equal opportunities to succeed. /p /p #J-18808-Ljbffr

📌 Second Line Support Engineer (Scandicci)
🏢 Ascom
📍 Scandicci