We are an equal opportunity employer. We believe that talent, expertise, empathy and ambition drive our success, and we base hiring decisions solely on candidate experience and skills.

We are committed to creating an inclusive hiring process. If you have specific needs or require adjustments during the recruitment process, please let us know.

For our Milan Headquarters, we are looking for a Digital Workplace Specialist to support day-to-day workplace services and contribute to the continuous improvement of our Digital Workplace environment across the Group.

The role is primarily hands-on and operational, covering endpoint management, device lifecycle, user onboarding/offboarding, IT support processes, and collaboration tools.

The person will work closely with the Core Tech & Cybersecurity team and Local IT teams to implement common workplace and IT support practices, contributing to process standardization and automation initiatives.

Main tasks and responsibilities:

Digital Workplace Operations

- Support Digital Workplace services for Windows and macOS users.
- Perform device provisioning, deployment, upgrades, replacement, and decommissioning activities.
- Maintain device inventory and related documentation.
- Assist Local IT teams with workplace-related issues and procedures.

ITSM & Support Processes

- Work within established ITSM processes for incidents and service requests.
- Support ticket categorization, prioritization, escalation, and SLA tracking.
- Contribute to the improvement of support workflows and procedures.
- Maintain knowledge articles, procedures, and operational documentation.
- Support adoption of common support practices across Local IT teams.

Onboarding, Offboarding & Automation

- Support Joiner, Mover, and Leaver activities.
- Contribute to the automation of recurring workplace and user-management activities.




- Identify opportunities to reduce manual activities together with the wider IT team.

Google Workspace & Identity

- Support Google Workspace administration and user lifecycle activities, where required.
- Assist with organizational policies, groups, and common workplace configurations.
- Work with identity and infrastructure teams when needed.

Endpoint Management

- Support endpoint management for Windows and macOS devices.
- Assist with software deployment, patching, configuration, and device compliance.
- Experience with ManageEngine Endpoint Central or another MDM/UEM platform is an advantage.

Projects & Vendors

- Participate in workplace technology rollouts and improvement projects.
- Support coordination with Local IT teams and external providers when required.
- Contribute to integration activities for new entities when needed.

Requirements:

Must Have

- Fluent English, spoken and written.
- Previous experience in Digital Workplace, EUC, IT Support, or Workplace Operations.
- Good working knowledge of ITSM / ITIL principles, particularly Incident and Service Request Management.
- Experience using an ITSM / ticketing platform.
- Basic experience with endpoint/device management tools.
- Good knowledge of Windows environments and basic familiarity with macOS.
- Ability to follow and document operational procedures.
- Good communication and problem-solving skills.

Nice to Have

- Experience with Jira Service Management, Freshdesk, ServiceNow, or similar tools.
- Basic scripting or automation experience.




- Experience with Joiner / Mover / Leaver processes.
- Experience in an international or multi-site organization.
- ITIL Foundation certification.
- Experience with Google Workspace and ManageEngine is appreciated. Experience with similar workplace, endpoint management, or collaboration platforms is equally relevant.

What We Offer:

- A vibrant international environment in a continuously growing company, with many professional and personal development opportunities
- Extensive training and development opportunities within the group
- A multicultural organizational structure and team.

Compensation

€25.000–€35.000 gross annual salary. Final compensation will depend on experience, skills, and internal equity criteria aligned with our compensation framework.

About Fortidia

Fortidia is the brand identity of MBE Worldwide S.p.A.

- a company headquartered in Italy - and its affiliates. Fortidia is a global commerce enabler for MSMEs and consumers thanks to its platform including brands providing shipping, fulfillment, logistics, marketing and print solutions: Mail Boxes Etc. (outside the U.S. and Canada.), World Options, PACK & SEND, PostNet, ParcelValue, Spedingo, GEL Proximity, AlphaGraphics, Kwik Kopy Australia, Multicopy, and Print Speak. In 2024, its platform - including 3,200+ Business Solutions Centers in 57 countries with over 14,000 associates - served 850,000 business customers worldwide generating €1.45 bln (US$1.65 bln) of System-wide Gross Revenue.

For more information, visit the Fortidia Group websites:

fortidia.com - mbeglobal.com - mbe.it - mbe.es - mbe.de - mbefrance.fr - mbe.pl - mbe.pt - mbe.co.uk - worldoptions.com - packsend.com.au - packsend.co.uk - postnet.com - parcelvalue.eu - spedingo.com/en -

gelproximity.com/en - alphagraphics.com - kwikkopy.com.au - multicopy.nl - printspeak.com -

📌 Digital Workplace Specialist (Milano)
🏢 Fortidia
📍 Milano