We are looking for a motivated, customer-focused, and commercially driven professional to join our team in the experiential tourism sector.

The successful candidate will play a key role in developing business opportunities, promoting and selling travel experiences and activities, managing customer relationships, and supporting reservation operations. This position combines sales, customer service, business development, and operational coordination.

Key Responsibilities

- Develop and manage B2B and B2C business opportunities
- Promote, sell, and support travel experiences, tours, and activities
- Build and maintain strong relationships with clients, partners, and suppliers
- Handle customer inquiries, quotations, bookings, and follow-up communications
- Deliver excellent customer service throughout the entire customer journey
- Manage customer satisfaction and retention initiatives
- Coordinate reservation and operational processes
- Support commercial growth and business development strategies
- Collaborate with internal and external stakeholders to ensure high-quality service delivery

Requirements

- Previous experience in tourism, hospitality, travel, customer service, sales, or business development
- Strong communication, sales, and negotiation skills
- Customer-oriented mindset with excellent interpersonal abilities
- Ability to multitask,



prioritize, and work independently
- Proactive, organized, and results-driven approach
- Strong administrative and computer skills
- Fluent English, both written and spoken

Preferred Qualifications

- Experience with SIAP Atlante management software
- Experience with reservation and booking management systems
- Knowledge of FareHarbor or similar reservation platforms
- Experience working with tour operators, travel agencies, activity providers, or destination management companies
- Additional foreign languages are considered an advantage

What We Are Looking For

We are seeking an enthusiastic professional who combines commercial acumen with outstanding customer service skills and a passion for tourism and experiences. The ideal candidate is comfortable working in an international environment, managing client relationships, driving sales, and supporting operational processes.

If you are passionate about creating memorable experiences and contributing to the growth of a dynamic tourism business, we would love to hear from you.

Retribuzione: €22.000,00 - €28.000,00 all'anno

Benefit:

- Assicurazione sanitaria
- Cellulare aziendale
- Computer aziendale
- Supporto allo crescita professionale

Sede di lavoro: In presenza

📌 Travel Experience Sales & Customer Success Specialist (Roma)
🏢 Cook and Walk
📍 Roma